Arthur Vaz Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Trainer in the Legal Partner Operations team supporting Meta, one of Accenture’s strategic customers. In charge of onboarding, upskilling and coaching employees as well as revising policies and generating reports for management. • Maintained policy standards by mentoring 100+ new hires in the legal operations department.• Coached and upskilled trainees to enable them to review customer cases related to intellectual property and trademark, and help them achieve KPI targets of 90%. • Facilitated meetings with quality analysts to identify main pain-points on workflow and suggest updates to the customer contact who is responsible for the policy to drive continuous improvement.• Delivered monthly policy updates to multiple teams and jurisdictions by analyzing market and current affairs data which could have legal implications such as elections, wars, high profile media individuals.• Presented business insights to senior leaders about team performance and develop mentoring interventions to close knowledge gaps and maintain employee performance at 95%.

Dublin, County Dublin, Ireland

Digital agent for the Legal Partner Operations project with Meta acting in controlling and communicating issues related to Intellectual Property infringement. • Partnered with Meta in handling matters related to Intellectual Property such as Copyright and Trademark by reviewing account details for indicators and analyzing whether items met client’s criteria around the digital rights policy.• Evaluated, labeled and identified patterns in suspicious activity on Meta platform in order to achieve 85% data quality scores. • Collaborated with senior agents to gather data, prepare operational, performance, and client reports, ensuring the accuracy of results as to keep quality levels at a minimum of 85%.

Dublin, County Dublin, Ireland

Front of house acting in the Dublin building, responsible for greeting clients, checking international students in and out the building and providing customer service to existing and prospect clients.• Ensured top-notch customer service skills either face to face, phone and e-mail communication with internal and external clients, in addition to operating with Microsoft SharePoint to manage internal data.• Contributed to the sales department by organizing and conducting on-site tours with potential clients.• Coordinated and engaged on activities tailored to international students in the building alongside the Marketing department such as social events.

Dublin, County Dublin, Ireland

English and Portuguese translator performing simultaneous interpreting face-to-face and remotely as well as translating documents between the two languages. • Executed over 80 interpreting services in the following public departments: An Garda Síochána, the Courts Service of Justice and hospitals throughout Dublin such as Saint James’ Hospital and Tallaght Hospital.• Partnered with key stakeholders in the institutions by providing trusted, accurate reporting for the public record, ensuring the successful communication of the judicial process while handling sensitive information.

Dublin, County Dublin, Ireland

Sales executive targeting international students in Dublin, promoting and conducting house viewings in our student accommodations as well as partnering with language schools and colleges for wider prospects.• Implemented a social media marketing campaign to locate potential clients in our target market which noticeably increased occupancy rates in our business. Liaised with Marketing and Board of Directors to efficiently tackle international students via Facebook, Instagram and YouTube as social media was proven to be their main source of information about Dublin. In 2019, we finished with an occupancy rate of 98% in our accommodations. • Coordinated the accommodation process for international students in Dublin by liaising with language schools and universities. Communication with over 200 students was made prior their arrival and during their first weeks in the city in case any assistance was needed.• Advertised vacant units on sites such as Daft.ie and Rent.ie by reflecting the brand of the organization, maintaining a professional standard as to attract target demographic.

Ux Design

Activities and Societies: Topics included UX research fundamentals, ideation, inclusive design, wireframes, low and high-fidelity.

Master Of Science - Ms, International Business, 2.1

MSc In International Business Management. Modules covered include: ⦿ Global Marketing; ⦿ Digital Business; ⦿ Strategic Human Resource.

Hospitality Administration/Management