Arthur Wong Email & Phone Number

Hong Kong Sar

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Worked collaboratively with complaint and business operation departments to drive client centric culture across the business and to ensure reporting is performed on time and complaints are addressed in a timely manner Managed Stockbroking debt collections, negotiated repayments schedule with debtors Maintained KPI targets individually and as a team, proactively participated in extra tasks Ensured client’s awareness and understanding of any corporate actions that might affect their trading accounts Investigate trade dispute, effectively dealt with client’s queries and ensured correct information is provided to the client. Worked effectively in high pressure situations to satisfy client’s needs and resolve complaints Evaluate and analyse charts and figures to resolve trade dispute Liaise with prime brokers and bank counterparties via email and phone as required

Chatswood, New South Wales, Australia

 Provided point of escalation for team members, worked effectively in high pressure situations to resolve complaints. Proactively supervise and demonstrates leadership on selling floor and providing support to team members Part of stock flow management team, run stock take audit on a quarterly basis Performance management and target setting, carried out performance review with team members Provide continuous coaching, guidance and development at an individual and team level to deliver product knowledge Negotiates with brand partners to carried out marketing events Performed store opening, closing, store audit, budgeting and daily sales forecast.

Syd

 Provided customer service as sales floor assistant and fitting room attendant  Responsible for security within the store including lookout for shoplifters  Performed merchandising and stocking duties  Performed store opening, closing duties  Assisted in receiving deliveries  Answering incoming phone calls and taking care of customer on the phone  Maintained cleanliness of sales floor including windows cleaning, dusting & mopping

Hong Kong

 Data entry duties - update and maintain information on computer systems Filing and data processing Mailing duties, sorting incoming mails Answering incoming calls and dealt with clients and visitors

Hong Kong

Bachelor Of Business Administration (B.B.A.), Accounting And Business/Management

Hsc

Ib Myp