Analyzed operational data to identify areas for improvement and created strategies to increase efficiency. Assisted with onboarding new employees, providing training on systems and procedures. Managed daily operations of the team, ensuring quality standards were met. Monitored performance metrics to ensure goals were achieved in a timely manner. Identified potential risks and developed plans to mitigate them effectively. Collaborated with other departments to ensure smooth operations across the organization. Resolved customer complaints efficiently while maintaining positive relationships. Evaluated current practices and made recommendations for improvement where necessary. Scheduled shifts for employees based on workload demands and availability. Coordinated resources between teams as needed to complete projects on time. Oversaw the development of standard operating procedures. Reviewed employee performance reviews and provided feedback as required. Educated operations team on best practices, company policies and service excellence standards. Communicated clear action plans to optimize results and successfully execute operational activities. Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication. Motivated employee performance and satisfaction through fair evaluation, process review and mentoring. Identified and solved complex problems that impacted management and business direction. Led regular stand-up meetings, Scrums and continuous improvement projects with measurable goals.

Monitored work of executives and motivated them to do better. Maintained discipline within team creating a healthy environment to grow. Took charge of team in absence of Associate manager.