To link the Information Technology Planning process to the Total Quality Management process, within companies and governments, has been my ultimate goal, thus achieving optimum efficiency.In order to increase quality (fitness to use) and productivity, thus making us more competitive, technology plays an ever increasing role. But it is also becoming increasingly obvious that we must bring people and processes back to the equation, and make technology easy to use: More Dedicated and Transparent!Specialties: Motivate workforce for continuous improvement in fulfilling client demands.Telecommunications Expense Management (TEM) for considerable savings.