Working as Assistant Front Office Manager with the demonstrated history of having 15 years work experience in Luxury Hotel brands. Strong skills in leading the Guest Experience and Guest Relations team! Having a strong experience in being in charge of VIP guests and celebrities and worked as an Executive Butler in 7* “Burj Al Arab”Hotel.Professional Goals:- To build a career in Hospitality industry in a famous hotel chain and to make a connections in Hospitality business!I am a hard working person and I have a very positive and optimistic attitude and initiative idea to get thing done by offering a different perspective. My various hospitality experiences and my ability to adapt easily to the work environment help me to work with different people and solve difficult problems on a daily basis. My personal strengths are positive attitude and professional behavior, good time management and being proactive. I am extremely self-organized and attentive to details, have experience in report compilation and writing, as well as expertise in a broad number of Hospitality software. As a Manager I try to always handle problems with thoughtful consideration,therefore I am able to resolute all the issues efficiently and professionally. I am also able to independently handle various complaints and resolve guest relations tasks friendly. I am always work hard with a lot of energy and diligent research spirit,steadily improving my work ability and develop myself within the company. I am a communicative person who likes to work in a multi-cultural team, open-minded, sociable, and very responsible to my work, team-oriented, adaptive and efficient. Having an experience of working in Shangri-La Hotel Ningbo and The Langham Hotel Ningbo as a Guest Relations Manager, Burj Al Arab Hotel in Dubai as an Executive Butler, working in a luxury property InterContinental Hotel Hong Kong in Guest Relations team, having experience of working in the USA in boutique Hotel “The James Chicago”, completing an “MIT program” at Four Seasons Resort Seychelles in Rooms Division Department, by working in a Guest Relations team at Hilton Abu Dhabi and being an F&B Management Trainee at Le Meridien Phuket Beach Resort in Thailand, it is pleasure for me to handle any special guest’s requirements. Russian is my Mother tongue, I speak English fluently, Chinese at intermediate level, Spanish and French at basic level. I have fluent knowledge of Opera and “OnQ” (Hilton) PMS system, Micros, HotSos, Lotus Notes system and skilled in Hazard Analysis and Critical Control Points (HACCP).