Artur Ananyev Email & Phone Number

Chicago, Illinois, United States

Working as an Assistant Front Office Manager in a luxury French brand Sofitel! Taking care of overall Front Office Operations and duties.

Hangzhou, Zhejiang, China

In charge of the Guest Experience team and concentrate on Guest engagement part, VIP guests, guest comments and OTA score. Leading the Assistant FO Managers and Team Leaders team and also in charge of the Concierge team! Working closely with the Grand Club Executive lounge to achieve greater results!

Hangzhou, Zhejiang, China

Working as an Assistant Front Office Manager at Grand Hyatt brand. Taking care of a front desk, concierge team, GET team and also assist grand club lounge operations. Working in Medallia score improvement and also OTA score goals achievement.

Ningbo, Zhejiang, China

- Responsible for all VIP in-house guests and VIP groups- Actively complete various sale tasks & seasonal promotions- Coordinating with all departments to handle customer requests and feedback including response to online reviews; making service recovery gestures to ensure 100% customer satisfaction- Organizing and coordinating special arrangements for customers including VIPs.- Investigating and responding to guest comments and complaints.- Implementing a recognition program strategy- Golden Circle Diamond & Jade Memberscheck-in / check-out and provide excellent experience- Responsible for all foreign guests and groups in Hotel- Guest complaints handling and resolution- Deal with guest feedback responses and OTA comments- GRO team supervision and FO staff training- Work closely with Hotel Management team- Lobby Ambassador duties and FO team assistance- Hotel Guest Service Satisfaction projects and trainings- Upselling of Hotel rooms / facilities and follow-up target- Guest Birthday & Anniversary planning and greetings- VIP Transportation assistance and guest private greeting- Supervise services, provide guidance and make decisions

Ningbo, Zhejiang, China

- Was in charge of Executive Lounge Operations- Leading the team and Supervision of the daily tasks- Private Reception Check-in / Check-out / enquiry handling- Breakfast / Afternoon Tea / Happy Hour Operations- Work closely with Hotel Management and team leaders- In charge of SFSMS Hygiene project and yearly audit- Store requisition and stock purchasing and storage- Monthly Club Lounge budgeting and cost planning- Guest satisfaction follow-up and dealing with feedback- Work closely with Kitchen and F&B team- Organize work flow and follow the checklist- Golden Circle Diamond members personalized service- Responsible for lounge area and equipment maintenance

Ningbo, Zhejiang, China

- Assist Front Office daily Operations- Supervise the Front Office Team- “Golden Circle” Members check-in / check-out- Responsible for all foreign guests in the Hotel- Front Desk assistance, projects and staff training- Worked closely with Duty Managers and Management- Supported work of Concierge and Guest Relations Team- Complete Guest Service Satisfaction targets- Upselling of Hotel rooms and Restaurants- Efficiently complete Manager instructions

Langham Place Culture Plaza,Ningbo, Zhejiang, China

- Worked as Guest Relations Manager- Responsible for all VIP in-house guests and groups- 1865 Members check-in / check-out and enrollments- Responsible for all foreign guests and groups in Hotel- Guest comments handling, complaints resolution- “Medallia” system feedback responses and KPI projects- Front Desk assistance, projects and staff training- Worked closely with Duty Managers and Management- Lobby Ambassador and Lobby Bar assistance- Business Center and meeting room requests handling- Guest Service Satisfaction Presentations and projects- Upselling of Hotel facilities and Restaurants- Supported the work of Concierge team

Hong Kong

GRO at Front Office Department- Private check in /check out desk- Handling all VIP guests in house- In-room check in procedures- Loyalty program services

Greater Chicago Area

Management Training program in Front Office Department in a boutique luxury hotel located in the downtown area of Chicago. Was working as a Front Desk Assistant (as well got to know managerial job and was responsible for reception duties and has been completed shifts by my own) and had a wide experience of arrival/departure procedures, large Group arrivals and was dealing with VIP guests.Also completed great training exposure in different departments, such as Reservations, Concierge and also had experience of doing Night Shifts and Night Audit process. Was working with Opera, Synixs Reservation System, HotSoS application, GoConcierge program.

Dubai,Uae

− Worked as an Executive Butler on VIP floors− Worked on VIP guest floors and provide personalized service− In charge of the Top VIP guests and famous star enquires− Handle all the guests requests during their stay− Worked as an Admin Butler in a private floor reception− Coordinated work of all departments on the floor− Managed the floor of 12 VIP suites− Daily FO Accounting Operations and bill preparation

MIT Rooms program at Four Seasons Resort Seychelles- Worked as coordinator and Supervisor in Housekeeping - Was supervising busy department and team of 50 people- Supported Housekeeping Management team, projects- Worked at Front Office Department as Manager in Training - Responsible for all Russian guests in-house, projects- Supervised the Front Desk team and was trained as Concierge

Switzerland

BBA in Hospitality Management

- Internship in Front Office Department - Worked as a Guest Relations Trainee in GR department- Was responsible for a daily GRO tasks- Supported work of Reception - Took care of VIP guests and VIP groups in-house

- Internship in Food and Beverage department.- Worked as a waiter in 10 different F&B outlets.- Coordinated Special occasions, such as birthdays and private parties upon the guest’s request.- Supported weekly VIP cocktails event and entertain VIP guests- Worked with a different F&B projects, such as surveys, menus, F&B Department newsletter, KPI project.