Arturo Gonzalez Email and Phone Number

Learning facilitator position conducting new hire learning programs in a line of business (LOB) that includes products, systems, and interaction skills for telephone service specialists and providescoaching in both group and individual sessions. Leads a team of new hires, administering company policies and managing performance. Assists continuous improvement of the learning and knowledgesolutions (LKS) organization by recommending process improvements, curriculum enhancements, and/or new processes or procedures. Keeps up to date with the line of business policies and procedures,collaborating with the instructional design team on any updates for learning materials. Builds mutually beneficial relationships with internal operational

Aided with the new hire process with learning about financial services to advance to the live environment of a call center.

Aided in the assistance with new hires and all the way to tenured agents on meeting their metrics in call taking.

Customer service in financial services, communicating with peers, assisting new hires both in training and their transition onto the production floor.