Arturo Jimenez Email and Phone Number

I bear the responsibility for a multifaceted role that spans across revenue optimization and guest satisfaction enhancement throughout our fleet.-I spearhead efforts to drive revenue growth across all our vessels. This involves meticulously overseeing onboard revenue departments, conducting in-depth financial analyses, and formulating voyage-specific strategies. My goal is not merely to meet revenue targets but to consistently exceed them.-Marketing is at the heart of revenue generation, and I play a pivotal role in shaping our marketing strategies. Our efforts encompass a diverse array of media channels, from impactful announcements and engaging displays to meticulously crafted cabin drops, strategic signage, and compelling in-stateroom television content. Our aim is clear: to effectively communicate our onboard strategy and create compelling messages that resonate with our guests.-Efficient inventory management and pricing strategies are central to my role. I oversee Yield Management Program Revenue Departments, including shore excursions, art, restaurants, spa, and shops, ensuring that pricing strategies are optimized to maximize revenue.-Concessionaires play a crucial role in our onboard experience. I ensure that they adhere to their contracts, maintain high service standards, and actively seek innovative sales promotion ideas to enhance both revenue and guest service scores.-Staying informed about relevant regulations, including Bahamian Seaman’s Laws, United States Public Health regulations, liquor sales laws, and port-specific importation regulations, is integral to my role. I ensure that our staff understands and adheres to these laws and restrictions.-I report to the VP of Onboard Revenue and the RVP of Hotel Operations, underlining the critical role I play in steering revenue and guest satisfaction. Additionally, I have contributed to the successful launch of new vessels, including NCL Prima, NCL Viva, and Regent Grandeur.

1,1 Monitor and supervise the Shore Excursions performance and procedures in place of the assigned ship/s 1,2 Support the on board team to achieve the best possible revenue and Guests' Satisfaction and meet Company's assigned targets. 1,3 Constant contact with Shore Excursions Corporate Team to grant expectations and actions are aligned. 1,4 Dedicated trainings for the on board Excursion personnel 1,5 Safety Audits with Tour Operators

•Managed effectively with pragmatism through tough demanding client circumstances and limited resources. •Secured sales by providing recommendations to promote brand effectiveness and product benefits.•Strengthened brand awareness by strategically planning and executing marketing/media plans for increased exposure, and captured new customers through social media, advertising, and other marketing initiatives.•Supervised employees, delegated tasks, scheduled manpower, and monitored performance for productivity.•Ensured headcount levels met operational demands by monitoring staffing initiatives, identifying, recruiting and interviewing top talent, terminating under-performers, and coordinating manpower to drive workflow.

During this period at MSC I have worked as Shorex manager and Assistant manager.The Shore Excursions Manager is responsible to generate the maximum possiblerevenue from the sale to Guests of optional Shore Excursions in every port of call.• As the leader of a high-revenue area, this position requires enthusiasm, energy,dedication, and constant public relations with Guests.• The Shore Excursion Manager must ensure that the highest standards of serviceare achieved for the Guests. This includes all practice, procedures, training andGuests satisfaction level.• Follow the Shore Excursion standard procedures Responsibilities:Generate the maximum revenue in order the meet the Company expectations byreaching the shorex cruise target.2. Report any situation that might have caused loss revenue at the end of eachcruise.3. Create according to your experience and following Company Standard Proceduresthe best ways to promote excursion sales and its increase.Attend all planning meetings arranged by the Hotel Director or MSC Shoresidemanagement.5. Plan a meeting with the Heads Department in order to provide basic trainingconcerning the Shorex programme of the season, with the aim to involve alldepartments.6. Before the start of the forthcoming Cruise, arrange a meeting with:A) All Shore Excursion personnel to explain the demographics of the Cruise(Guests, itinerary, eventual changes of program, special groups etc.)and to focus on the upcoming cruise target.B) Cruise Director’s Staff in order to discuss any aspect related to the ExcursionDepartment (Tour talks, promotions, new tours, cooperation at tourdispatch, tour escorting).7. Co-ordinate all information for upcoming cruises to plan the Shore Excursionoperation accordingly. This requires precise knowledge of the itinerary, thenumber, ages and nationality of Guests, and any planned changes to the itineraryor daily programs.

•Creates and implements a revenue generating plan. •Monitors revenue performance (Gross, NET and PPD). Determines if the ship is on track to make target, and adjusts strategies and plans to maximize revenue and guest satisfaction when necessary. Maximizes NET revenue by understanding and implementing margin strategies with variable pricing, minimum participation. •Actively seeks additional marketing opportunities and venues onboard. •Regularly conducts onboard sales training with the team, and ensures all team members understand the current strategies and plans to meet targets. •Provides guest services with regard to tour sales, refunds, complaints, and general port and ship information.•Manages the financial aspects of the assigned shore excursion program, including the successful identification of expense reduction through cost control. Meets with tour operators while in port. Reconciles sale of tour tickets with operators and coordinates payment with the Miami Office. Ensures net ticket invoice pricing is consistent with pricing provided by shoreside shore excursion office. •Meets with immediate shipboard supervisor, to review the requirements of the day’s activities and time frame. Reviews schedules to estimate time requirements to ensure speed and efficiency. •Coaches, manages staff to ensure that workstations, work areas, equipment and overall operations are working efficiently. Operates and manages staff operations of computer systems. •Makes recommendations for personnel actions such as new hire requests and discharges, to ensure proper staffing. Trains and monitors entry-level positions for proper skill and service. Provides on-the-job training •Conducts scheduled tour presentations to guest audiences. Participates in maintaining shipboard shore excursion video. May rewrite scripts or work with Broadcast Technician to shoot footage as needed.*Prepares or delegates and manages the submission on a timely basis of all required reports.

• Teaching and supervising dives according to international standards and Seafari’s quality and security procedures• Evaluate divers skill level during orientation dive and control depth limits• Briefing, itinerary, depths, profiles, safety rules.• Information on the local flora and fauna• Check safety equipment, O2, first aid kits on board • Respect the guidelines “Longitude 181” and promoting and enforcing a responsible and respectful attitude toward the environment as well as promoting the local dive tag program.• Presence at the dive center reception/office• Repairing, maintenance or renting equipment, • Welcoming guests and administrative work• Assistance in tank filling• Any other tasks necessary in the diving center

I worked in two different dive centers: Landaa Giravaaru in Baa Atoll and Kuda Huraa in Male atoll. Also I worked as a manager on "The Explorer," a 39 meter motor catamaran. This luxury liveaboard sailed through Ari Atoll, Raa Atoll, Rasdhoo, north and south Male Atoll, Baa Atoll. These are the only three dive operations ran by four seasons in the world.As a supervisor, I ensured the success of all the daily activities. I also personally guided and instructed the hotel's most demanding customers who held the highest expectations. In the store, I up sold courses and gear, as well as taking care of the compressor and equipment maintenance.This was a beautiful growing experience. I enjoyed delivering the highest level of service and working together with one of the best and more skillful team of professionals in the diving industry.

I managed and delivered all land excursions and dive related operations for two dive centers, Cayo Levantado and Cayacoa. I fulfilled the roles of manager, instructor, divemaster and leader of shore excursions sales team.

I created, developed and raised my family business position. During my time as general manager I took care of all the aspects of the administration and operation of the restaurant, including advertising, marketing, sales, personal development, training, reservation, booking, guest services, the financial department, human resources, and purchasing. We grew over 350% and opened two more restaurants, Maracaibo and Como en Casa Santo Domingo.

Worked for Prada, Nautica and C.P. Company as sales associate. I learned a lot about sales and the fashion industry at the most luxury level. I was involved in all aspects of the retail store in these three large companies in their stores located in the center of Milan. Some of my duties were Ordering, managing and taking out stock Helping with promotions Overseeing deliveries Managing and motivating staff Making sure sales targets are met Displaying items Serving customers Dealing with any queries or complaints Advising customers on their purchases