Arturo Fernández Email & Phone Number

New York, New York, United States

• Leader of international Stores Team redefining operation procedures for entire support department in collaboration with copyright and fraud teams, to better mitigate live, mapping, and metadata issues across the.
• Content expert in charge of resolving catalog issues via iTunes Connect, Meta Business Suite's Rights Manager, YouTube Creator Studio, Spotify for Artists, MediaMatch, and by contacting store representatives when.

New York, New York, United States

• Work within TuneCore’s administrative system to update and correct account issues, managing subscriptions and song registrations to services like Publishing, YouTube Content ID and additional account features
• Assists with successful formatting, upload and redelivery of audio, metadata, cover art and additional media for artist releases
• Account management for VIP clients
• Analyze customer reporting for technical issues, reports system bugs and product issues to engineering team
• Answer customer emails and phone calls to inform and assist them on topics ranging from the distribution process, strategies for distribution and any additional TuneCore services
• Schedule meetings with team to work on special projects as needed

Mexico City Area, Mexico

• Assisting in creation and implementation of new client acquisition and retention models as a response to industry-wide changes in Mexico
• Analyzed portfolio of businesses’ current accounts to build a desired client profile in order to pursue new accounts
• Serves as translator for English-speaking clients to assist in brokering new service contracts & proposals
• Conducted industry research and administered employee evaluation models to identify key competencies for our team members to build upon

Brooklyn, New York

• Achieved a 646% increase from 2019’s Q1 - Q3 gross profits during the first 8 months of 2020 in collaboration with a remote team by introducing clients to new traffic channels & campaign models beyond our division’s.
• Oversaw performance reports daily to ensure quality & mitigate issues – used data to negotiate budgets
• Coordinated the various phases of each campaign, from implementation to scale through daily correspondence with clients, often setting up remote meetings in accordance to various parties’ calendars
• Adjusted, confirmed, and submitted invoicing for EOM across all Aragon Premium accounts

New York, United States

• Managed McNally Jackson's Goods for the Study branch in SoHo and tended to all its clientele individually
• Built relationships with returning clientele to strengthen customer loyalty and retention
• Maintained an organized stock, unloaded new merchandise weekly, and curated displays for the store
• In charge of ringing up and processing customer sales and returns, ensuring that all credit and cash transactions were processed by end of day

Los Angeles, CA

• Delivered weekly Soundscan reports to track artist sales along with social media performance
• Revised & filed documents ranging from artist royalty payments to licensing contracts & more
• Actively managed calendars for all artists represented by the agency

Boston, Massachusetts

• Researched & interpreted demographical data as well as market metrics & indicators to deliver presentations forecasting & explaining the development of telecom markets within LATAM
• Updated key indicators of company database spreadsheets to keep country forecast models accurate
• Pitched content for Innovation Impact, a client platform showcasing disruptive innovation/trends within regional telecom industry
• Analyzed governmental agencies’ telecom policies in order to better interpret effects on market development

Paris Area, France

• Pitched service to high profile curators via email / phone and created blog posts & written content for company website
• Attended industry events with the team for networking with investors, curators, event coordinators & more.

Greater Boston Area

• Organized, promoted and hosted events with attendance of up to 200+ people
• Oversaw the development of weekly on-line releases from the ground up (design, scheduling, financing, etc.)
• Managed collective’s finances with Excel spreadsheets to fund projects, events & campaigns
• Maintained a consistent social media presence through management of posts & online campaigns
• Conducted outreach to, venues, blogs, & other artists via email, phone, social media & more to expand the collective’s network and collaborate on new releases, as well as to organize/promote events

Boston, Massachusetts

• Core Curriculum Coursework at Questrom School of Business
• Worked in collaboration with a team of 10 to create a full fledged business plan
• Co-produced creative strategies, advertisement designs, a segmentation tree, questionnaires, sales projections and 5 year IMC schedule that encompassed much of the project’s marketing section

Boston, Massachusetts

• Managed library visitors while ensuring books were returned in a timely manner
• Keeps a detail oriented practice by checking up on and retrieving any books that may have been misplaced elsewhere in the library to keep the reserve room running smoothly

Laredo, Texas

• Student internship that focused on learning about the organizational structure of the department as well as placement into the planning division.