Katie Artz Email & Phone Number

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Yearlong intensive award-winning manager training program with hands-on training in multiple disciplines.Improved guest satisfaction scores on all key metrics despite navigating a 1,147 full-room’s renovation. Metrics include Elite Appreciation from 60.3% to 65% surpassing our goal of 61.3%.Rebuilt entire front office training program to ensure all.

Orlando, Florida, United States

Disney College ProgramContemporary Resort -California Grill and Steakhouse 71Greeted upwards of 600 guests per evening and provided them with a positive and exceptional start to their dining experienceWorked alongside an opening team of podium cast members to collaborate ideas on better ways to run operational needsChecked in guests, retrieved information.

Salem, New Hampshire, United States

Trainer 2021 Season- Trained new and returning team members attractions standard operating procedures as part of the Leadership Team- Fastened safety devices for patrons, or provide them with directions for fastening devices- Inspected and tested rides daily to ensure machine operation and riders safety- Provided excellent services and ensured customer.

Aspen, Colorado, United States

-Provided additional assistance to the following departments: Loss Prevention (security), Concierge and Bell/Ski Valet.-Collaborated with other interns, to possess a strong team environment primarily focused towards a self managing department-Responsible for receiving, transporting and storing guest equipment

Orlando, Florida

ESPN Wide World of Sports - Followed and executed Disney’s keys for success; Safety, Courtesy, Show and Efficiency- Facilitated vehicle flow by managing traffic control and parking in assigned area- Greeted incoming guest professionally and provided friendly, knowledgeable assistance

Orlando, Florida

Disney College Program InternshipDinoland, Animal Kingdom- Handled money procedures done manually and on computerized registers (POS). Hitting approximately 60 transactions an hour- Provided friendly and knowledgeable services to guest all while working in a high capacity environment- Supported and executed Disney safety standards which includes food.

Nashua, New Hampshire

- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel- Explained details regarding property, including restaurants, pool area, and fitness center to acclimate guest to hotel environment- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.

Tyngsboro, Massacusetts

Responsibilities- Worked with young children, age tended to range anywhere from age three to twelve. - Having a leadership role by, preparing kids for class, taking attendance, leading class warm-ups, step-by-step teaching dance moves and giving encouraging corrections. - Providing a safe environment during class as well as returning students to their.

Education record

Activities and Societies: Coaching Skills for Leaders and "Identifying and Managing Emotions"

Ba Travel And Tourism Hospitality Management, Hospitality Administration/Management

Activities and Societies: Delta Phi Epsilon International Sorority (Alpha Upsilon Chapter), Collegiate Ambassador Team, Hospitality Honor.