Amanda Nguyen Email & Phone Number

Winthrop Harbor, Il, Us

Denver, Colorado, Us

• Process customer orders accurately and efficiently for all information needed to complete invoice and billing requirements• Investigate and research any errors and missing information• Assist in PO requests as needed in partnership with internal contact and customer• Maintain customer records including, tax exemptions, vendor forms, billing contacts and addresses• Point of contact for billing department questions on orders and accounts• Supervised all special accounts for customer specification accuracy• Special projects needed for month end close as well as renewals team requests

Denver, Colorado, Us

• Work through Salesforce, NetSuite and OpenAir to maintain client records, generate invoices and special accommodations for contractual requirements• Manage renewals that require purchase orders reaching out to clients prior to invoicing to confirm a valid purchase order number• Generate renewal quotes in Salesforce at the request of client• Submit requests to cancel services for review and retention, completing cancelation of subscriptions and invoices after approval.• Maintain strong, positive relationships with clients and internal teams to work as liaison for questions and tasks related to billing and invoices

Newport Beach, California, Us

• Create and process invoices via NetSuite for four departments• Subject matter expert with accounting department to train sales team on any new procedures• Manage and create billing schedules for invoices• Work with Clients on any invoice past due to resolve outstanding balance• Complete any vendor forms or web portal documents at the request of client• Primary point of contact for updating company & user information as needed incustomer database. Including research access to users per the customer request• Manage the execution of contracts and updating of company files• Work with remote account managers to support with administrative functions• Provide support for client visits, trainings and events via, Outlook, Microsoft Teams,Zoom and Go to meeting• Work towards efficiencies, documenting processes, and create best practices forteam

Newport Beach, California, Us

Weekly Trivia Host for Pop Quiz Trivia Orange County

Yokohama, Kanagawa, Jp

Executive Administrative Specialist – Infiniti West Region, Irvine, CA• Prepare biweekly expense report and travel coordination for Regional Vice President traveling up to 3 weeks per month.• Perform office functions such as setting up and maintaining files; interviewing callers and making proper referrals; arranging meetings and conferences; and receiving, referring, or answering mail.• Review drafts and finished documents for accuracy; answer questions relating to office operations and established policies and procedures.

•Provide proactive customer service via face-to-face, phone, and e-mail communication to players, league volunteers and team captains. •Communication and management of WAKA processes including recruitment, registration. •Manage the registration process for each league. •Assist with Media Relations and plan events as needed. •Ensure all league contracts and league documents are properly filed. •Marketing for growth of league utilizing flyers and player recruiting methods for upcoming seasons.

Orange, Ca, Us

Various long term contract positions ranging from Executive Assistant to Reception. Grant ThorntonAdministrative Operations Paraprofessional3 month contract position•Assist in the preparation of the Engagement Management Process (EMP) on related materials.•Scan and edit engagement documentation for data processing.•Maintain technical systems and processes.•Manage Tax Assembly and Closeout procedures including the assembly and delivery of tax returns.•Perform due date tracking for all tax practice engagements.•Generating and distributing reports to all tax professionals.BDO USA, LLPSenior Administrative Assistant6 month contract position•Assist Tax Partners, Senior Management and staff in day-to-day needs which may be complex and confidential.•Track and mail all Tax returns for client signature.•Draft and proof engagement letters to clients.•Create monthly invoices, time entry and expense reporting.•Organize catering for internal meetings and events.

Austin, Tx, Us

•Verification of cashier daily work and consolidation of all cashier work into a daily deposit.•Ensure balancing of all sales reports including money deposited and transferred from the safe.•Give every customer immediate and undivided attention. Follow through on all customer questions and requests. Provide consistent and delightful service.•Keep the Customer Service Department clean, well stocked, and organized.

Chicago, Il, Us

•Directly assist the Vice President of Domestic Sales and sales representatives in various states.•Manage list of giveaway inventory for each sales representative.•Maintain multiple price lists including four State Contracts, PEPPM National Contract and company-wide discounted price list.•Ensure purchase orders are entered and shipped in compliance with customers’ needs.•Partner directly with customers to solve any problems or concerns regarding their orders.•Track and manage all special price bids with manager approvals for sales representatives.•Run monthly sales reports for Vice President on all 15 sales representatives.

Chicago, Il, Us

•Ensured accuracy of client orders entered into AS400 computer system including those entered by fellow employees, consistently maintaining error level well under two percent.•Processed orders shipping to Canada adhering to strict deadlines, averaging 150 orders/week.•Assisted clients on product pricing/availability, tracking shipments, and credit status.•Resolved all price discrepancies on orders with Account Administrators and followed up on all discrepancies not resolved in 24 hours.•Monitored all parcel and freight shipping claims, regularly reviewed status of claims with carrier, and updated database.

Chicago, Il, Us

•Assisted CEO and CFO in daily tasks and projects.•Created and organized all travel arrangements for agency, regularly four to five trips a month for three to five people including flight, hotel and car arrangements.•Oversaw all incoming and outgoing shipments and input detailed shipping invoices into Clients & Profits Sales Reporting System.•Set up all vendors in Clients & Profits computer system; sent out all appropriate forms and contracts and ensured they were returned.•Supported Account Executives with internal client meetings.

Chicago, Illinois, Us

•Updated and maintained goldmine database for school circulation. •Sent customized materials to schools and businesses to promote camps. •Worked information booth at local youth hockey games.•Executed phone calls and personal visits to schools and businesses to discuss promotionof Pro Sports Experience camps.•General office duties.

Human Resources Management Certificate, Human Resources Management/Personnel Administration, General

Ba, Communications