• Location management• People management – Managing around 100 resources (Around 60 direct reports). Taking care of their day to day operations, work assignments, appraisals etc• Talent Management for the dept. organization wide and taking care of the training and talent management need of around 1500 resources across the location. New joinee’s talent management programs such as training for the fresh joiners and buddy management program for both fresh joiners and laterals org. wide for the dept• Staffing• Service delivery mgmt, incident management, capacity planning• Oversee end-user services, help desk and technical support services• Escalation Support• Anchoring Business Continuity Management System for Mysore DC, monitoring and coordinating on various systems related and closely working with business enabler functions like Finance, HRD, Finance, Physical security, Facilities & delivery teams to ensure proactive measurements and arrangements are taken during crisis to handle it. Leading the crisis mgmt team and ensure right actions are being taken during emergencies and ensure the customer deliveries are not affected by providing minimum required arrangements during crisis and ensure critical deliveries are being delivered customers• Review and analyze the effectiveness and efficiency of end-user services and keeping the SLA• Participate in the development and implementation of IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provisioning• Establish IT Standards as they relate to Infrastructure; enforce IT and organizational standards• Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities• Mentor direct reports, dotted line reportees, consultants• Managing L2, L1 teams• Audit support for process, quality & security (Internal & external), Customer visits.

• Service delivery management.• Working as an IT Partner with BT & IT - GBS (Business Transition & Information Technology) client services team with respect to infrastructure management, Infrastructure transition, location management, Client services, IT security compliance, IT security audits.• Customer visit/audit support and internal periodic audits.• Data center management, sole responsibility for the entire IS infrastructure safety and security. Data center asset and asset life cycle management, new plan implementation, asset migration & procurement, vendor management for support and new installations, server & network device space planning, auditing the maintenance of cooling system with facilities & asset movement plans and coordination.

• Data center In-Charge, sole responsibility for the entire IS infrastructure safety and security. Data center asset and asset life cycle management, new plan implementation, asset migration & procurement, vendor management for support and new installations, server & network device space planning, auditing the maintenance of cooling system with facilities & asset movement plans and coordination.• Supporting all the projects with respect to change requests, infra structure implementation, maintenance & support.• HW installation management, SW compliancy management and license approval, change management and ensuring the right service delivered to the customer.• SLA management with respect to project customer tickets related to service.• Implementation, maintenance support of IS infrastructure. Coordinating with projects and facilities for carrying out maintenance activities with respect power outage plans as well as device outage downtime plans• Incident management with respect to infra structure safety, security and information security.

• Infrastructure management and support to various project teams.• Server management, coordinating in new facility implementation, installation management and maintenance.• Taking care of Offsite Disaster Backup Media’s storage (Managed Media Repository) security & management.• Conducting security audit and managing workstation security compliance (WST)• Coordinating with various teams with respect to hardware installation, networking, configuration and maintenance• Server room maintenance.• Asset migration to various locations across the country, ensuring the ordered assets’ delivery and tracking with the location leads and transferring the assets to them• Participating in team meetings with various service teams to ensure the right deliverables to the project teams.

• Call based service and support.• Technical support to customers in the basis of annual maintenance • contract• Installing and configuring windows 98, NT, XP, 2000, 2003 server• Installing and configuring software• Installing antivirus and maintaining updates• Installing patches and maintaining security• Hardware Installation and troubleshooting

• Technical support and system administration.• Patch updates and maintaining network security, virus protection.• Installing 2000 servers and clients.• Software installation.• User and group management configuring and troubleshooting devices.• Taking care of backup and restoration.

• Technical support and system administration.• Virus protection and updating patches.• Patch updating and maintaining network security.• Installing and configuring of Windows NT servers and clients.• Installation and maintenance of SQL servers and clients.• Software installation, and maintaining change requests, User and group management.• Configuring and troubleshooting devices.• Maintenance of infrastructure and taking care of AMC vendors.• Taking care of periodic backup and restore.