Arulkumar S Email & Phone Number

Mysore

• Location management
• People management – Managing around 100 resources (Around 60 direct reports). Taking care of their day to day operations, work assignments, appraisals etc
• Talent Management for the dept. organization wide and taking care of the training and talent management need of around 1500 resources across the location. New joinee’s talent management programs such as training for.
• Staffing
• Service delivery mgmt, incident management, capacity planning
• Oversee end-user services, help desk and technical support services

Bengaluru Area, India

• Service delivery management.
• Working as an IT Partner with BT & IT - GBS (Business Transition & Information Technology) client services team with respect to infrastructure management, Infrastructure transition, location management, Client.
• Customer visit/audit support and internal periodic audits.
• Data center management, sole responsibility for the entire IS infrastructure safety and security. Data center asset and asset life cycle management, new plan implementation, asset migration & procurement, vendor.

• Data center In-Charge, sole responsibility for the entire IS infrastructure safety and security. Data center asset and asset life cycle management, new plan implementation, asset migration & procurement, vendor.
• Supporting all the projects with respect to change requests, infra structure implementation, maintenance & support.
• HW installation management, SW compliancy management and license approval, change management and ensuring the right service delivered to the customer.
• SLA management with respect to project customer tickets related to service.
• Implementation, maintenance support of IS infrastructure. Coordinating with projects and facilities for carrying out maintenance activities with respect power outage plans as well as device outage downtime plans
• Incident management with respect to infra structure safety, security and information security.

• Infrastructure management and support to various project teams.
• Server management, coordinating in new facility implementation, installation management and maintenance.
• Taking care of Offsite Disaster Backup Media’s storage (Managed Media Repository) security & management.
• Conducting security audit and managing workstation security compliance (WST)
• Coordinating with various teams with respect to hardware installation, networking, configuration and maintenance
• Server room maintenance.

• Call based service and support.
• Technical support to customers in the basis of annual maintenance
• contract
• Installing and configuring windows 98, NT, XP, 2000, 2003 server
• Installing and configuring software
• Installing antivirus and maintaining updates

• Technical support and system administration.
• Patch updates and maintaining network security, virus protection.
• Installing 2000 servers and clients.
• Software installation.
• User and group management configuring and troubleshooting devices.
• Taking care of backup and restoration.

• Technical support and system administration.
• Virus protection and updating patches.
• Patch updating and maintaining network security.
• Installing and configuring of Windows NT servers and clients.
• Installation and maintenance of SQL servers and clients.
• Software installation, and maintaining change requests, User and group management.

Master Of Computer Applications - Mca, Computer Applications

Activities and Societies: Computer Applications-MCA First Class

Hnc - Honors Diplamo In Network Centered Computing., Computer Software Technology/Technician

Activities and Societies: System Administration (HNC) Honors Diploma in Network Centered Computing diploma; 4 ACADEMIC PROFILE

Bachelor Of Science (B.Sc.), Chemistry

Activities and Societies: Learning only Bachelors of science - Chemistry

Hsc, Maths & Science, 1

Activities and Societies: Learning maths, physics, chemistry and biology Study maths and science

High School, State Board, Sslc

Activities and Societies: Learning maths and science. Study maths and science