 Sales Training Calendar Management: - Define All India Sales Training Calendar every month for Dealer Sales Team- Coordinate with Training Agencies for Trainer Deployment and management- Coordinate with Dealer Trainers for Trainings of the month- Hotel Venues finalization Training Delivery:- Deliver Product and Process Training for MG India employees - Corporate Office and Plant- Training of MG India employees – GETs and DETs- Deliver New Product Launch training for Dealer Principal, CEO and Front Sales staff- TTT for Agency Trainers- OJT for Dealer Front sales staff Project Management:- Developed Embark - Inhouse dealer Training Program for strengthening the dealer trainers and learning at dealerships- LMS: Development of learning management system and execution- Organize and execute Skill Contest for Dealer Sales Team Dealer Management:- Handle NCR, EAST and WEST dealers for training and manpower development- Dealer Training hiring and development Content Development:- Understand, brain storm and discuss the ideas for new content development- Support Content Lead with content Development- Coordinate with agencies for content development Product Launch Training & Event Management:- Organize New & Existing Product launch trainings- Plan and execute dealer event for practical trainings and experience Agency Management:- Agency Trainer Management- Content Development- Bills & PO Processing

- Handle the Regional Dealerships CRO3 – NCR for SSI and ST- Coordinate with Dealer Principal, Sales Heads, Trainers and Customer Care Manager, making them understand the important parameters of SSI and guide them to take initiatives in improving overall SSI score and customer delight- Conduct Dealer Sales Quality study in collaboration with JD Power officials to find out gap areas at the dealership and handhold the dealerships to improve process Share Syndicated Study report, Proprietary Study report, Mystery Shopping report, RUC (Rate Us Campaign) report with the dealers and work out in coordination to understand the SOP that are week and that needs to be followed as per guidelines  Coordinate with dealership Customer Care deptt. to ensure the overall CC/1000 and CRT are as per the target. Also speak with customers in some cases to understand their concern, work out best possible win-win situation and close their concern with Satisfaction Note Review dealers based on CC/1000 and CRT  Explain important processes – Demo process, MOTs, Test Drive process, Happiness Check-sheet to all dealers as the same play crucial role in sales Prepare monthly training calendar for the entire region – JS, NDE, ESS1, ESS2, ESS3, AS, TLT, CCP in relation to monthly Mandays target Prepare in-house dealer training calendar for new launches to be organized at dealerships Coordinate with Dealer Trainers to make them understand importance and usage of LMS (HGOALS) for punching nominations for training programs and Online Web Based training Conduct Certification Silver and Gold for dealer SC based on their eligibility criteria Conduct monthly SSI meet with dealer CCMs discussing about the SSI Parameters, gap areas and suggest the necessary action to be taken to fill the gaps Follow up with dealership to hire and retain good quality manpower  Conduct Zero Retail Training for non-performing SC and Premium Car training for SC at Regional Office

 Handle the Regional Dealerships (North2) for improving upon their Grading Performance based on Knowledge Index, Coverage Index of Process and Product modules in LMS Coach Dealer Trainers and TL to help train SC, U Trust officials, Showroom Hostess, Delivery Incharge and Coordinator, Pantry Staff, Guards based on their need by analyzing gap areas Organize the Skill Championship Contest along with TEC team at Zonal & National levels  Define action plan to improve upon the performance of individual dealer outlet Impart Technical Sales training to Dealer Trainers on Product & Process Identify Gaps at dealerships, find out causes and suggest solution to improve upon overall performance month on month Conduct Gemba (Go and see yourself) to find out gaps in process as defined by TKM Coach Dealer Trainers to use the Sales tools – Toyota Connect, Ipad – Toyota Sales Aap, Make my Car aap Prepare Dealer Team to be competitive and stand apart in Skill Championship organized yearly by TKM Ensure that all queries raised by Dealer Trainers are taken care first hand on priority

# Training development for CE Industry – Excavator, Backhoe Loader, Pick & Carry Crane, Wheeled Loader, Compactor, Skid Steer Loader, Telehandler etc# Training Development for Power Products – Generators# Training Development for MHS Industry - Pick & Carry Crane# Coordinate with respective JCB Product Heads for development of Technical Product & Sales Modules # Competition Comparison for respective Product and train the dealer personnel for Winning Over Competition and strategies to improve sales# Coordinate with Marketing team and sync the Marketing Initiatives with Training Modules

A) Handling project - JCB India Ltd. for providing need based solutions on various Technical Product and Sales Trainings to its dealers across IndiaB) Handle assignments: Mystery-Shopping, Contests, Product Trainings, Product Launch, Soft Skills Training, Online Recruitment for Dealer Sales Manpower etcC) Identification of Training Needs & AnalysisD) Coordinate with respective JCB Product Head for development of Technical Product ModulesE) Proposing Calendar for organizing Trainings in various zones across IndiaF) Train the Trainer & Co-ordinate with them for ensuring effective Training DeliveryG) Content development for Product – Excavator, Backhoe Loader, Pick & Carry Crane, Loader & CompactorH) Competition Comparison for respective Product and train the dealer personnel for Selling against CompetitionI) Development of Sales, HR & Dealer Sales Manpower Recruitment SOP ManualsJ) Coordinate with Content Team for development of Sales, Soft Skills Training InterventionK) Coordinate with Admin team for Report Generation

A) Deals in Heavy Earth Moving machines - Hydraulic Excavator (HEX), Motor Grader (MG), Wheel Loaders (WHL), Backhoe Loaders (BHL), for entire Delhi-NCR region. B) Calculating Production, Operating & Owing Cost of machines, Repair and Maintenance Cost and demonstrating to the customers. C) Study and analyze customer requirements for meeting the need of the customer to enhance sales. D) Making technical presentations and demonstrating on how a product meets client needs. E) Review clients quotations and recommends necessary changes as and when required. F) Negotiating and closing sales deals by agreeing on the terms and conditions beneficial to both the ends.  G) Offering after-sales support services. H) Carrying out various operations pertaining to customer relationship management with the key client across the areas of Delhi-NCR.  I) Participating in Demos, Road shows, conferences and other marketing events.  J) Preparing Tenders for competing in Government Tenders