Title : Wintel Administrator. Role : Delivered personalized IT infrastructure support for customer base from a centralized facility using remote capabilities and leading edge automation tools. Managed to identify, troubleshoot, research, support and resolve customer IT issues. Ensured accurate and up to date delivery of information. Assisted users in solving all computer-related problems through remote login and by email.AccountabilitiesProvide Microsoft Windows Server operating system support.Windows OS & AD Incident/Production ManagementPerform Security Health Check of Windows servers and other compliance related activities.Coordinating with different lines of services with SLA.Escalation of Hardware Alerts to on-site maintenance.Performed daily administrative server functions including backup, recovery, disk space management, configuration, installation and up-gradation.Daily Operating System alert handling and response.Installing, configuring and maintaining Operating Systems, Application Software, and Anti-VirusesAutomated security and patch management (Windows Security Updates).Maintaining and administration remote servers.Maintaining SLA’s for service calls related to complex incidents and problems focusing on excellenceMaintain, monitor, analyze system components and make recommendations regarding computer systemAutomation of tasks via scripting a to ensure high-availability and non administrative maintenance of systemsSecurity, monitor network, computer and disk utilization.Updating daily checklist on server services, disk utilization and memory utilization & preparing reports.Delivered personalized IT infrastructure support for customer base from a centralized facility using remote capabilities (Kaseya, N-able, Level Platform, Lab Tech, LogMein, Packet Trap) and leading edge automation tools.

Title : Data Centre Operator (DCO). Client : Mahindra & Mahindra Financial Services Ltd., Mumbai. Client : Aditya Birla Group, Mumbai. Client : Bharat Petroleum Corporation Limited, Mumbai.Role : Placed as a DCO, handling entire data centre related activities including backups & administration of Microsoft Windows servers, providing technical support to the users at Mumbai & branches all over India. AccountabilitiesMonitor server performance and availability.Ensure Windows server availability compliance with Service Level Agreements.Upgrade and replace the server hardware where appropriate.Checking network health and ensuring that all network devices are up and functional.Examining new patches or updates, which may be required for windows and confirming it with admin on their feasibility. Arranging backups on LTO through the Netvault Backup Software.Updating daily checklist on server services, disk utilization and memory utilization & preparing reports.Upgrade and replace the server hardware where appropriate.Perform Backup scheduling and rescheduling the jobs, monitor the session and library managementAudit application backup policies and environments to ensure integrity of backup and recovery activities.Document and implement changes to technical standards as required

Title : System Support Engineer. Client : Indiabulls Security & Commodity Role : Providing technical support on all windows platforms, creation, deletion of users and Managing Antivirus servers AccountabilitiesMaintaining daily checklist of servers (Disk Space, CPU Usages, and Memory Usages).Address operational systems issues including file and share permissions, user accounts and installing applications.Maintain, monitor, analyze system components and make recommendations regarding computer system.Installing and configuring different type of trading software such as NSE, BSE MCX & NCDEX. Managing and maintaining ODIN manager, ODIN Admin & ODIN Client.

PROJECT EXECUTED