Arun G

Arun G Email and Phone Number

Azure | AWS | IT Service Delivery | ITIL | Project Management @ F12.net
edmonton, alberta, canada
Arun G's Location
North York, Ontario, Canada, Canada
About Arun G

I come with an experience of 8 years in Cloud Support, Project Management, and Service Delivery skills in the IT industry. My enthusiasm to work in a challenging and diverse working environment and effective coordination skills to accomplish project milestones are my key strengths.

Arun G's Current Company Details
F12.net

F12.Net

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Azure | AWS | IT Service Delivery | ITIL | Project Management
edmonton, alberta, canada
Website:
f12.net
Employees:
155
Arun G Work Experience Details
  • F12.Net
    Senior System Analyst
    F12.Net Jun 2024 - Present
    Markham, Ontario, Canada
    • Set up, configure, and troubleshoot Microsoft Hyper-V and VMware virtual environments to maintain optimal server performance.• Manage Microsoft Terminal Server (2003-2016), ensuring remote access stability and addressing any user connectivity issues.• Administer and troubleshoot major AV/Security packages, ensuring up-to-date virus definitions and configurations to protect network integrity.• Monitor and address security incidents, applying best practices for server and endpoint security.• Configure and troubleshoot DNS settings to ensure proper network connectivity and domain resolution.• Monitor and manage internet and email flow, resolving any issues related to connectivity or service interruptions.
  • Lambton College
    Masters Student - Cloud Computing For Big Data
    Lambton College Jan 2022 - Nov 2023
    Toronto, Ontario, Canada
    I completed my Masters in Cloud Computing for Big Data (CCBD)
  • Ltimindtree
    Senior Engineer - Cloud & Infra Services
    Ltimindtree Mar 2019 - May 2022
    Warsaw, Mazowieckie, Poland
    Responsibilities:• Handled the Multilingual IT infrastructure project with the user base of 7000 in various countries in Europe.• Led a cross-functional team in the successful implementation of IT service management framework, resulting in a 15% improvement in service delivery efficiency.• Drove the team with Service Desk industry standards and built a strong credibility with stake holders to fulfill their IT systems service, strategies, policies, and procedures to ensure efficient and secure operations acrossthe organization and acted as an escalation point for customer.• Approved technical proposals and invoices, ensuring alignment with client needs and achieving a 95% client satisfaction rate as per agreement.• Impact: Spearheaded a cost-saving initiative that resulted in a 10% reduction in annual IT service delivery expenditures without compromising service quality
  • Ltimindtree
    System Engineer
    Ltimindtree Jun 2017 - Feb 2019
    Bengaluru, Karnataka, India
    Responsibilities:• Key Accomplishment: Project Support, Project Management, and delivering Service delivery skills in the IT domain with an extended record of excellence in a complex matrix environment.• Responsible for the performance analysis of the team members and KPIs in order to make service improvements which helps to meet the client expectations.• Coordinated with the respective stake holders in order to ensure that smooth transactionswith less down time.• Implemented a Dashboard in terms of Performance trend analysis of various monitoring tools in the project to reduce the noise of alerts.
  • Infoziant
    Associate System Engineer
    Infoziant Jun 2014 - May 2017
    Chennai, Tamil Nadu
    Solved technical queries of international customers via call and chat and providedL1/L2 infrastructure support remotely.Created Tickets such as Incident / Service Requests for every user and provided support in Installing software to the user through the portal.Managed Active Directory Users and Computers & also managed Symantec EndpointProtection Manager and ClientsImplemented VLANs to users’ system-connected Access Switch ports and involvedin Configuration of Trunk ports and Pruning VLANs.Collaborated with the management team to develop policies and procedures by suggesting service improvement plans and used findings to increase revenue by optimizing service delivery.

Arun G Education Details

Frequently Asked Questions about Arun G

What company does Arun G work for?

Arun G works for F12.net

What is Arun G's role at the current company?

Arun G's current role is Azure | AWS | IT Service Delivery | ITIL | Project Management.

What schools did Arun G attend?

Arun G attended Lambton College, Pondicherry University, Aditya Vidhyashram Residential Cbse Higher Secondary School.

Who are Arun G's colleagues?

Arun G's colleagues are Liam Mitten, Stuart Carter, Christopher Drohan, Frzan Ali, Swan Yi Toe, Krystina Hick, Keenan Fulmes.

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