Arun G Email and Phone Number

• Set up, configure, and troubleshoot Microsoft Hyper-V and VMware virtual environments to maintain optimal server performance.• Manage Microsoft Terminal Server (2003-2016), ensuring remote access stability and addressing any user connectivity issues.• Administer and troubleshoot major AV/Security packages, ensuring up-to-date virus definitions and configurations to protect network integrity.• Monitor and address security incidents, applying best practices for server and endpoint security.• Configure and troubleshoot DNS settings to ensure proper network connectivity and domain resolution.• Monitor and manage internet and email flow, resolving any issues related to connectivity or service interruptions.

I completed my Masters in Cloud Computing for Big Data (CCBD)

Responsibilities:• Handled the Multilingual IT infrastructure project with the user base of 7000 in various countries in Europe.• Led a cross-functional team in the successful implementation of IT service management framework, resulting in a 15% improvement in service delivery efficiency.• Drove the team with Service Desk industry standards and built a strong credibility with stake holders to fulfill their IT systems service, strategies, policies, and procedures to ensure efficient and secure operations acrossthe organization and acted as an escalation point for customer.• Approved technical proposals and invoices, ensuring alignment with client needs and achieving a 95% client satisfaction rate as per agreement.• Impact: Spearheaded a cost-saving initiative that resulted in a 10% reduction in annual IT service delivery expenditures without compromising service quality

Responsibilities:• Key Accomplishment: Project Support, Project Management, and delivering Service delivery skills in the IT domain with an extended record of excellence in a complex matrix environment.• Responsible for the performance analysis of the team members and KPIs in order to make service improvements which helps to meet the client expectations.• Coordinated with the respective stake holders in order to ensure that smooth transactionswith less down time.• Implemented a Dashboard in terms of Performance trend analysis of various monitoring tools in the project to reduce the noise of alerts.

Solved technical queries of international customers via call and chat and providedL1/L2 infrastructure support remotely.Created Tickets such as Incident / Service Requests for every user and provided support in Installing software to the user through the portal.Managed Active Directory Users and Computers & also managed Symantec EndpointProtection Manager and ClientsImplemented VLANs to users’ system-connected Access Switch ports and involvedin Configuration of Trunk ports and Pruning VLANs.Collaborated with the management team to develop policies and procedures by suggesting service improvement plans and used findings to increase revenue by optimizing service delivery.