Joseph Donnelly Email & Phone Number

Markham, Ontario, Canada

Markham, Ontario, Canada

Dynamix Solutions powered by F12

Markham, Ontario, Canada

Oshawa, Ontario, Canada

Whitby Ontario

Current responsibilities, while working as Support Analyst level 2 are:Technical Scope: All Windows platforms, TCP/IP, DNS, SMTP, Exchange 2013/2016, Office 365, Fortinet Firewalls, Linux Server, Websites, Veeam Backup solutions, N-Central, Desktop/ Laptop, Server and Network hardware.I updated IT infrastructure by overseeing, troubleshooting, and.

Markhan, Ontario

While Working as Technical Support Specialist: I uncovered/mitigated potential discrepancies by conducting complex problem determination/resolution and identifying/resolving hardware and software problems. I streamlined workforce by installing, assembling, and configuring computers, monitors, network infrastructure and peripherals such as printers.

Markham, Ontario

While Working as Helpdesk 1 / Dispatch Technician:I performed diverse range of administrative operations, including responding and addressing incoming telephone calls, voicemail, email/Help Desk system requests to improve clients’ experience. I logged, and resolved problems on all incoming Help Desk requests, while opening help desk tickets by leveraging.

Brockville Ontario

While Working as Programmer:I supported key stakeholders in coding, testing and deploying custom software applications Java, XML, JBOSS, Drools Rule Engine, Oracle and MySQL databases. I delivered effective support to internal BizXcel staff in resolving software and hardware related issues, while conducting comprehensive analysis of user requests by.

Ottawa Ontario

Network AdministrationHardware Support - Servers,Desktop,Laptops, Network Switches and cables etc.Software Support - Windows XP, Windows 7, Windows Server 2008 R2, Windows Small Business Server 2011, Office 2010, Solidworks 2007/ 2011, Micro EstimatingUpdating and creating new programming code in C#, VB and Office VBA

Manotick Ontario

Premier Software provider to new home builders in OntarioProviding hardware and software support to a custom software solutionsMaintaining local Sybase SQL Databases via SQL scriptsCreating and updating Crystal ReportsProvided superior client service to build client relationshipsConverting reports to PDFExceeded all expectations on my technical knowledge.

Premier Software provider to new home builders in OntarioProviding hardware and software support to a custom software solutionsMaintaining local Sybase SQL Databases via SQL scriptsCreating and updating Crystal ReportsProvided superior client service to build client relationshipsConverting reports to PDFExceeded all expectations on my technical knowledge.

Manufacturer of personal and business computers Providing telephone and remote diagnostic of hardware, systems, sub-systems and/or applications for customersApplies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures Provided superior client service to build client relationshipsResearching issues to.

Support Ipaq PDA and HP/Compaq NotebooksServing customers needs to the best of my ability using all resources at my disposalSupporting DSL email, web browser, Responsible for knowing all the supported operating systems and hardware that customers use, email clients and web browsersResponsible for managing the customer database Supporting Internet and.

One of the world's largest Outsource Call Centre ProvidersMaintaining case records, providing technical hardware and software support to both field technicians and a variety of corporate customers on a range of commercial productsManage databases of clients, order parts for their customers, managing onsite service end to end. All while dealing effectively.

Staffing Provider, Working at Nokia CanadaProviding email and phone support to both support engineers and to customersAdministered multiple databases for multiple clientsOpened new support tickets for local support engineers.Responsible for emergency phone queue for specific customers (15 minute call back windows on all issues)Responsible for making sure a.

One of the world's largest Outsource Call Centre ProvidersProviding hardware & software support on a range of PC's for internal customers Provided quick resolution times and supplied exceptional customer service skills Responsible for having the specifications of over 20 desktops and laptop from multiple vendors Administered customer call tracking.

Ottawa, Ontario Canada

Providing phone support to both Residential and Corporate customers Serving customers needs to the best of my ability using all resources at my disposalSupporting dialup, DSL email, web browser, corporate and personal websites Responsible for knowing all the supported operating systems and hardware that customers use, email clients and web.

Providing customer service and internet technical support to a range of customers over from more than one internet provider Supporting PC hardware/software, web browsers, email clients, ftp clients, and personal web pagesAdministering customer database Providing timely resolutions to all customer issuesResponsible for serving the customer's needs.

Computer Programmer Diploma, Computer Programmer

January 2010 Anticipate to graduate with honours Demonstrated excellent attendance Tutored peers to enhance understanding

Education record