Arun Hari Email & Phone Number

• Working as Lead product manager in Radixx ezyCommerce, leading e-commerce platform.• Handled 18+ Airline customers and work with the team on prioritizing the backlogs and their roadmap items.• Managed product launches and release cycles, including planning, execution, and post-launch analysis.• Worked effectively with cross-functional to develop product messaging, positioning, and go-to-market strategies.• Breakdown complex problems into simple solutions, find opportunities, and focus on data-driven approaches to accelerate the learning process to validate solutions.• Monitored marketing performance and made data-driven decisions to optimize campaigns.

India, Norway, Estonia

Worked as a Lead Implementation Business Consultant for the Digital Transformation projects in Norway for Hurtigruten Cruises and Fred. Olsen Cruises, UK.Wrote and realigned key plans, including functional specifications, feasibility analysis, and requirements definitions to facilitate smooth and efficient improvement strategiesInteracted with clients and interface vendors to ascertain requirements and expectationsWorked effectively with cross-functional design teams to create software solutions that elevated client-side experience and significantly improved overall functionality and performanceFormulated recommendations and effective solutions for successful implementationTrained, coached, and mentored staff to ensure smooth adoption of new products in client-sideManaged testing cycles, including test plan creation, development of scripts, and co-ordination of user acceptance testing for Hurtigruten Cruise implementationWorked closely with pre-sales team to create and maintain marketing materials for sales presentations and client meetingsManaged team of 15 direct reports responsible for testing the iTravel productLead many Requirements Elicitation and Business Process Validation workshops.Conducted Gap Analysis for the product development, as well as for the implementation.Captured the Business Requirements in Business Requirements Documents (BRD), and System Use Cases (SUC) documents.Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionalityUsed risk analysis tools, mitigation strategies and management approaches in consistent fashion with different departmentsPrepared reports by collecting, analyzing and summarizing information

India, Australia

Working on next generation customer-centric platform iTravel for Travel and Cruise industry. Worked as a Lead Implementation Business Analyst for the Digital Transformation projects in Norway for Hutigruten Cruises. Lead many Requirements Elicitation and Business Process Validation workshops. Conducted Gap Analysis for the product development, as well as for the implementation. Captured the Business Requirements in Business Requirements Documents (BRD), and System Use Cases (SUC) documents. Communicating the requirements and solutions to internal and external stakeholders.Managed the Requirements Traceability Matrix. Conducted the Requirements and System walkthrough to the customers. Supporting sales and pre-sales activities with required product artifacts.Contributed towards the process improvement by participating in the audits.Mentored the team members. Supported the management with the project progress reports for the Steering Committee meetings.

Engaged as a Project lead, Managing a 20+ team in Quality Assurance. Responsible for creating QA estimates, test schedules and ensuring proper resource utilization.Testing web components & Web Services. Testing Cruise Booking system , Packaging module and FIT products.To carry out the creation of test cases, appropriate implementation of individual tests, log outcomes and communicate the results to work colleagues and clientsResponsible for executing test cases, documenting results and defects. Testing and fault finding finished systems in accordance with company procedures.Participating in audits and reviews of testing, highlighting areas for improvement.Performing Server Deployment and Maintaining Testing Servers for the Team.Played the Role of a Testing coordinator for Product implementation.Creating backend database test scripts in MS SQL.Setting the test environment, coordinating activities to migrate software releases to test, staging, and production environments.

Thiruvananthapuram Area, India

Testing web components & Web Services. Testing Packaging module and FIT products.To carry out the creation of test cases, appropriate implementation of individual tests, log outcomes and communicate the results to work colleagues and clientsResponsible for executing test cases, documenting results and defects. Testing and fault finding finished systems in accordance with company procedures.

Thiruvananthapuram Area, India

Worked on QA projects on Costco's E Commerce sites: Costco.com & Costco.ca and Order Management Systems.- Developing Test Plans, designing manual and automated test scripts, executing test cases and managing test cases using HP Quality Center and Team Foundation Server (TFS).- Report and verify the defects found using defect tracking tools, HP Clear Quest and TFS.- Creating backend database test scripts and data migration test scripts in MS SQL & IBM DB2.- Working with the lead to Setting the the test environment, coordinate activities to migrate software releases to test, staging and production environments

In my role as a Senior QA, I am responsible for - Ensuring the systems and applications developed/ installed are tested in the system-testing stage.- Designing Test Plans, Test Scenarios and Test Scripts for various applications to ensure proper business compliance. - Analyzing test results, tracking defects and generating test reports.

Master Of Business Administration - Mba, Marketing/Marketing Management, General

B-Tech, Information Technology