Senior Manager - Cx Innovation
CurrentPreparing UI/UX strategy, planning & Estimation of project timeline.Set up the ops processes of UX for quality deliverables.Responsible for KPI and RoI for the vertical. Hiring and Mentoring.Defining and developing the vision for innovative new solutions.Helping with the setup of the design team management process.Providing direction on UX Design to Samsung SDSI design teams andensuring the quality of projects for the multiple platforms.Strategic leadership to the team, offering continuous improvement of theprocesses and an outlook to be the best.Set up CX quality domain to control the quality of partner and in-house.(Key vendors - Naggaro, Cognizant, ITC, Global logic ETC).