Arun Kumar Email & Phone Number

Gurugram, Haryana, India

Chats and Email response Monitoring in Wish Project.Prepare internal and external quality reports for management site reviews, and identify and highlight process gaps and business risks.Feedbacks Reports to be prepared.Perform Training session for Wish project.Participate in Cross Border Trade (CBT business) as part of SQM TeamCoordinated with sellers, category managers, the fulfillment operation team, and the fulfillment center team to organize shipments within the allotted timelines as a member of the Shopclues Quality Management (SQM) team.Manage the Refurbish Mobile Calling Team and Sales Team to improve the company business and Also perform the call Audits.Maintaining reports of the daily basis Order cancellation and received orders and GMV information to the higher Management.

Gurugram, Haryana, India

Gurgaon

I worked in ShopClues for 2 year and 6 Months. I have joined as a Customer Support analyst where I was handling query or complaint of Buyer on email related to delivery of product, return of product, billing and payment related issues. After One year I have moved to Merchant Operations Team. In Merchant Operations Team, as a Merchant Support Analyst I am handling merchant query related product return complaint, logistic issues, billing issues, catalog assistance and store activation.

Gurgaon, India

Handled emails from customers asking questions about bill payment, money transfer, SBI kiosk banking, ordering air tickets, and other similar topics.worked in tandem with internal teams to give the consumer an accurate resolution.