Arun Kumar

Arun Kumar Email and Phone Number

Co-Founder and Chief Commercial Officer @ Arkana Rama
Preston, England, GB
Arun Kumar's Location
Greater Preston Area, United Kingdom
Arun Kumar's Contact Details

Arun Kumar work email

Arun Kumar personal email

About Arun Kumar

Transformational Change is not easy to achieve, but it is necessary. The most successful organisations aren’t afraid of it and know exactly who to turn to, to ensure that complex projects are delivered effectively. I am a senior leader in Transformational Change and Managing Partner at programme and change management consultancy, Lion & Gazelle. At Lion & Gazelle, we work with some of the UK’s largest organisations, delivering change management programmes that solve complex and critical internal problems. As a team of experienced practitioners, Lion & Gazelle has worked with both the public and private sectors; for Government departments, airports, and across the manufacturing and technology industries. No matter the client, we follow tried and tested methods and processes that ensure successful delivery.My own personal expertise is in delivering Lean Six Sigma initiatives and other business excellence models. Before joining Lion and Gazelle in 2014, I gained over 20 years’ experience of Continuous Improvement (CI) initiatives across a wide variety of industries. My track record of success is delivering noticeable change within organisations, in the first three months of appointment. I have an MSc in Statistics, a Master Black Belt in Lean Six Sigma, and a Certificate in Company Direction from the Institute of Directors (IoD). Have been closely associated with academics and presented a paper on Analysis of Measurement Systems in the Service Sector to the Six Sigma International Conference.Other specialisms: programme management, Kaizen, ISO 9001, Quality Management System (QMS), Toyota Production System (TPS), Service Design, Balanced Scorecards, back-office IT systems and processes, Shared Service and Operations.At Lion & Gazelle we are always willing to push the boundaries of what is possible, because our vast experience has shown us that radical thinking delivers exceptional results. We work across the UK, with offices based in Glasgow, Buckingham, and Preston. If we can support your organisation or you’d like to discuss a potential change programme, please contact me on arun.kumar@lionandgazelle.com

Arun Kumar's Current Company Details
Arkana Rama

Arkana Rama

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Co-Founder and Chief Commercial Officer
Preston, England, GB
Website:
lionandgazelle.com
Employees:
6
Arun Kumar Work Experience Details
  • Arkana Rama
    Co-Founder And Chief Commercial Officer
    Arkana Rama
    Preston, England, Gb
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  • Lion And Gazelle
    Managing Partner
    Lion And Gazelle Jul 2022 - Present
    Manchester, United Kingdom
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  • Lion And Gazelle
    Principal Consultant
    Lion And Gazelle Jan 2014 - Jun 2022
    Manchester, United Kingdom
    Our aim at Lion & Gazelle is to enable the UK’s largest and most complex organisations to implement meaningful change. We’re an agile company that delivers tailored programmes to each individual client. Yes, we use tried and tested approaches, but it’s all designed to work for your organisation. We’re also the founding organisation of the Airport Centre of Excellence, a place for airports and the aviation sector to share information, knowledge and collaborate with the aim of creating a world-class passenger experience. This was born out of our extensive work with UK airports implementing business transformation projects. Responsible for developing and implementing client's Lean Six Sigma Strategy, Programme Management, Training and Coaching Senior Managers, Black Belts & Green Belts, Certification.Deliverables include:- Client's need assessment around Transformation/Change/Continuous Improvement- Strategic & Operational Review - Solution development - Deployment of Lean Six Sigma and other frameworks such as Balanced Scorecards (BSC) - Training, Coaching and Certification- Program Management- Execution of Process Improvements- Deployment of Quality Management Systems (QMS)- Deployment of Governance models
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  • Ags Airports
    Portfolio Lead - Hr/ Payroll, Finance & Procurement
    Ags Airports Jan 2015 - Sep 2015
    Glasgow
    Responsible for the delivery of Transformation Programme for ERP including selection of new enabling technology and implementation of transformed business processes.
  • Capita Customer Management
    Head Of Process Improvement
    Capita Customer Management Jul 2014 - Dec 2014
    North West, Uk
    Responsibilities included:- Identification of Quick Wins in the Customer Contact Centre being run for a major Utility Client- Identification of high impact priority improvement projects- Training and Coaching for the in-house improvement team- Programme Management for the Lean Six Sigma initiative- Certification of the belts
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  • Xchanging
    Head Of Service Design & Quality
    Xchanging Jan 2011 - Dec 2013
    Over a period of 3 years at Xchanging, as a Director and part of the Senior Management Team in Xchanging HR Services that turned around the HR Outsourcing business by:• Implementing an industry standard, scalable shared services operating model.• Restructuring the business in line with the operating model and reducing headcount from 340 to 290 FTEs through managed attrition and minimal severance costs whilst improving service quality against contractual SLAs and KPIs and non-contractual perception measures.• Streamlining business processes in conjunction with the implementation of a workflow tool and a revenue management/leakage tool. Implementing a programme to manage and reduce overheads.• Instilling a culture based on the core values of integrity, openness, and personal accountability and running programmes to improve employee engagement and driving ownership into the management layer.• Challenging existing behaviours and standards of performance.• Creating an expanded suite of service offerings to drive new revenue streams.• Developing an innovative technology-led HRO business strategy targeted at the mid-market and redesigning the services along with the associated consumption and commercial models to significantly improve profitability.This achieved• The HR service being recognised as upper quartile for both service quality and process maturity when formally benchmarked by Equaterra.• An improvement in Margin from 6% to 16% and corresponding improvement in EBIT from £1.6m to £2.4m.• A 55% improvement in incremental revenue through up-sell, plugging revenue leakage and new offerings.• A 60% improvement in cash-flow.• Even during a turbulent time, a stable and successful business environment and the avoidance of the customer contract liability in excess of £3.7m.• A reduction in staff attrition from 15% to 9%.• A 35% reduction in sickness rates and 55% reduction in staff disciplinary.
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  • Xchanging
    Head Of Process & Quality
    Xchanging Aug 2005 - Dec 2010
    • Improved the savings delivery and accounting processes for the Travel Category in Procurement services thus saving a potential revenue leakage of c.£400K • Led the implementation of the online repository of processes in ARIS for the HR and Procurement outsourcing business - c.600 processes• Led the certification to ISO9001:2008 for the HR business. This was also a major ‘change’ project and was achieved in record time with a very good foundation which insured no non-conformities being identified in the 3 year period for the certificate.• Led the Process and Quality work-stream for the implementation of new contracts with BAE Systems and Selex Galileo• Part of a successful bid team for £180K for a 6 month implementation of Lean Six Sigma at University Hospital Birmingham (UHB)• Trained and mentored 6 Green Belt facilitators for University Hospital Birmingham (NHS), saving them at least £500K in net benefits. Some key results obtained are as below:Theatre Utilisation- Operations starting on time increased from 8% to 100% - Cancelled operations was reduced by 1%, allowing additional 24 operations- Number of operating sessions utilised increased from 89% to 100% Reduction in patient notes missing - Number of complete medical records to consultants in neurosciences increased from 70% to 98%, an improvement of 40%.• Led the process work-stream for the development of Sarbanes-Oxley (SoX) processes for Procure-to-pay for the National Australia Bank account for Xchanging• Trained and mentored over 30 Xchanging Green Belts; each project on an average saved £20K with one of them saving £600K annualised
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  • Satyam Computer Services Ltd.
    Senior Consultant - Consulting And Enterprise Solutions
    Satyam Computer Services Ltd. Mar 2004 - Jul 2005
    • Led a successful bid for a 2-year assignment on Lean Six Sigma at Pricol Trained Senior Management at Pricol on Lean Six Sigma, project selection, project chartering and tollgate reviews Conducted the first plant-wide project selection exercise for Pricol• Led a successful bid for a 2-year assignment at GM Europe £250K Working with the CIO and his team, helped them to achieve cost savings by mapping the IT landscape in the Sales and Service Information division Developed and implemented a Contract Management framework for major technology suppliers e.g., EDS, Cap Gemini
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  • Tata Motors
    Senior Officer
    Tata Motors Jul 1998 - Mar 2004
    At Tata Motors, Arun worked with the Executive Director in the development and execution of the Six Sigma initiative at the plant – one of the 3 main initiatives to deliver turnaround of the business after a historic loss in 2001. Key achievements• Set up the Strategy for the deployment of the Six Sigma initiative• Developed in-house training modules for the training of Champions, Sponsors, Black Belts, Green Belts and the employees. Arun trained 630 Green and Black Belts over this period.• Part of 2 of the main projects teams in plant  Reduction in in-field cracks in fabrication on cabs and cowls on commercial vehicles from 7% to 2% (annual volume of c. 20000 vehicles) Reduction in carrier housing rejections due to dowel hole puncture from 6% to 0% (c. $100K savings)• Developed a process for the creation of a portfolio of projects which was refreshed every 6-months for the prioritisation of key projects to be delivered by the Six Sigma teams• Certified as Black Belt (BB) by GE and as Master Black Belt (MBB) by Motorola University• Played a key role in the implementation of QS9000 in the Forge and Foundry divisions • Trained c.400 ancillary supplier teams as Green Belts and on SPC, FMEA, and MSA • Provided training on Lean Six Sigma to other Tata Group companies including mentoring and support at Tata Power, Tinplate Company of India, Timken Bearings• Conducted management development programs on Six Sigma under the aegis of the Confederation of Indian Industry (CII), Xavier labour Relations Institute (XLRI) India, Warwick Manufacturing Group, UK
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Arun Kumar Skills

Six Sigma Business Process Improvement Outsourcing Change Management Process Improvement Bpo Lean Manufacturing Business Transformation Operational Excellence Business Process Business Process Mapping Leadership Offshoring Management Program Management Team Management Manufacturing Stakeholder Management Process Excellence Business Analysis Quality Management Coaching Project Delivery Performance Management Operations Management Vendor Management Business Process Re Engineering Iso 9000 Service Delivery Continuous Improvement Shared Services Kaizen Process Engineering Pmo Quality Assurance Lean Tools

Arun Kumar Education Details

Frequently Asked Questions about Arun Kumar

What company does Arun Kumar work for?

Arun Kumar works for Arkana Rama

What is Arun Kumar's role at the current company?

Arun Kumar's current role is Co-Founder and Chief Commercial Officer.

What is Arun Kumar's email address?

Arun Kumar's email address is ar****@****ail.com

What schools did Arun Kumar attend?

Arun Kumar attended The Institute Of Directors, Hindu College, Delhi University, Ramjas College, Delhi University.

What are some of Arun Kumar's interests?

Arun Kumar has interest in Poverty Alleviation, Environment, Education.

What skills is Arun Kumar known for?

Arun Kumar has skills like Six Sigma, Business Process Improvement, Outsourcing, Change Management, Process Improvement, Bpo, Lean Manufacturing, Business Transformation, Operational Excellence, Business Process, Business Process Mapping, Leadership.

Who are Arun Kumar's colleagues?

Arun Kumar's colleagues are Zahoor (Stan) Ahmed, Stuart Manley, Darren M., Shreya Ghodke, Simon Haddow.

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