Results-driven Mediation & Provisioning Subject Matter Expert (SME) with 11+ years of telecom industry experience. Specialized in Telecom COTS packages, including Comptel EventLink, Data Refinery, Nokia Mediation / Provisioning, and Ericsson Mediation 20.Key Highlights:⦁ Telecom Mediation & Provisioning Expertise: Proven track record in mediation and provisioning systems, including application upgrades, Nokia application installations, and complex migrations like transitioning from Nokia Mediation to Ericsson Mediation.⦁ Technical Skills: Proficient in tools like Comptel EventLink, Nokia Data Refinery, and EMM, with expertise in PostgreSQL, Oracle 11G, and scripting (UNIX shell/Perl) across Linux and Windows environments.⦁ Problem-Solving: Skilled in troubleshooting and resolving technical issues efficiently while consistently meeting SLAs.⦁ Industry Knowledge: Well-versed in MNP, roaming, data clearing houses (DCH), revenue assurance, fraud management, retail billing, and interconnect billing.⦁ Team Leadership: Experienced in mentoring and collaborating across teams, fostering technical growth, and driving cross-functional success.⦁ Client Focus: Committed to delivering innovative, client-focused solutions that enhance system performance and ensure business continuity.With a strong foundation in telecom mediation and provisioning, I combine technical expertise, leadership, and a customer-first approach to deliver impactful solutions.