Arun Muchhal Email & Phone Number

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Currently managing team of 186 associates and 8 Assistant Manager and 1 Senior Manager for Implementations and Coding OperationsProcess:To drive resources to achieve optimum productivity targets, improve performance of team members and at the account level too through constant tracking, feedback and Coaching. Identify and retain probable exits across the.

Hyderabad, Telangana

• Handled team for 128 associates and 6 Assistant Manager and 1 Deputy Manager for Medical coding and Claims Operations
• Service Delivery Manager is responsible for implementation and maintenance of all quality and other metric improvement projects and programs, including the quality/call monitoring process, pilots and design of.
• Achieve client established performance and productivity goals
• Provide support to the site management team by identifying opportunities for achieving high levels of positive customer experience and leading the process and quality efforts to achieve them
• Implementation and maintenance of all quality and other metric improvement projects and
• programs, including the quality/call monitoring process, pilots and design of experiments Works with all levels of the management team, stakeholders, associates and client representatives, including daily interaction.

Hyderabad, Telangana, India

• Driving Cost Reduction Agenda in the Processes with Automation Opportunities, Productivity Enhancement Opportunities and Cross utilization of resources
• Assist the New Hires & Tenured Staff to meet the Productivity and Quality goals
• Manage team and ensure quality and productivity targets are met and exceeded Motivate and engages team members and maintains attrition within thresholds
• Assist new hires such that they are productive on the floor in the shortest possible time frame
• Build systems to ensure no escalations and is prompt in responding to escalations Provide inputs to Leadership on process gaps that exist
• Ensure compliance with internal policies and procedures, external regulations and information security standards Be sensitive and aware of the Organizational priorities towards Change & Innovation and Cost Optimization.

Hyderabad, Telangana, India

• Build systems to ensure no escalations and is prompt in responding to escalations
• Provide inputs to Leadership on process gaps that exist
• Ensure compliance with internal policies and procedures, external regulations and information security standards
• Be sensitive and aware of the Organizational priorities towards Change & Innovation and Cost Optimization
• Works independently with minimal direction and is very high on execution and adherence to timelines
• Takes initiative to understand the process and keeps himself updated on the important changes in the business and the Healthcare industry Analyze and develop overall improvement plans (department and individual)

Kolkata, West Bengal, India

• Managed closure of complaints by proper communication to stakeholders about the company product. Build relationships with customers & create plans to address client’s business needs.
• Promotes knowledge sharing through building partnerships throughout the Enterprise
• Complete Annual Client Review form for all clients, with a formal conference call or face-to-face meeting Identify and define clients’ problems
• Monitors & Drives service-delivery performance with established governance Addressed concerns through daily checking of mails for priority requests.
• Nominating and attending the training programs at site/ HSBC office
• Managed closure of complaints by proper communication to stakeholders about the company product. Work productively, professionally and demonstrate ways to improve customer service