Debt Counsellor
Current- Handle 75+ calls on daily basis with duties including retrieving customer data, active listening to customer problems, presenting relevant solution, advising payment plans and providing 100% satisfaction during call.
- Negotiating with customer after assessing their financial capacity for payments or arrangingpayment schedule to help customer meet financial goals.
- Worked on software like Genesys, Live vox and AccuTerm 7 for cloud calling and building reports.
- Trained 6+ new hire during onboarding process with software and support them during call queries to provide best of customer service.
- Achieved 98% satisfaction rate for following proper call compliances during client call audit on daily basis.
- Worked in team for achieving monthly targets and maintained top position for company on quarterly terms.