Arun Nagar Email & Phone Number

Toronto, Ontario, Canada

• Handle 75+ calls on daily basis with duties including retrieving customer data, active listening to customer problems, presenting relevant solution, advising payment plans and providing 100% satisfaction during call.
• Negotiating with customer after assessing their financial capacity for payments or arrangingpayment schedule to help customer meet financial goals.
• Worked on software like Genesys, Live vox and AccuTerm 7 for cloud calling and building reports.
• Trained 6+ new hire during onboarding process with software and support them during call queries to provide best of customer service.
• Achieved 98% satisfaction rate for following proper call compliances during client call audit on daily basis.
• Worked in team for achieving monthly targets and maintained top position for company on quarterly terms.

Toronto, Canada Area

• Provided quality clerical support through answering 40+ calls, e-mail correspondence, data entry, document management and overseeing the operation of office equipments.
• Managed the planning and delivery of staff meetings, events and travel arrangements, resulting in a robust communication between staff and executives.
• Supported senior management in managing tasks, schedules and balancing priorities contributing in increased efficiency.
• Liaised with vendors and suppliers for office supplies, business cards, promotional items and advertising materials, reducing cost by 19%.
• Collaborated with the administrative team to meet quarterly targets and achieving goals.

Vadodara, India

• Responsible for all construction-related projects; Includes budget entry, purchase order entry, vendor invoice auditing, reconciliation of vendor invoices against POs, and project closeouts.
• Coordinated 4+ projects and workflow operations while ensuring compliance with company policies and procedures.
• Conducted regular project meetings to ensure clear communication and collaboration among team members, resulting in a 20% increase in project efficiency.
• Worked closely with the project manager to implement and monitor project plans, leading to decrease in project risks and a timely completion of all projects.
• Maintained open and effective communication with stakeholders, contractors, and subcontractors, resulting in a customer satisfaction rating of 97%.

India

-Managed social platforms for online marketing and generated leads for the events by 20%.

Suez, Egypt.

-Mentored 7 trainees in a team about the business development process in Egypt during the social internship program.-Applied management theories to research and assess the market environment factors.

Education record

International Business Management, International Business/Trade/Commerce

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services