Customer Service And Marketing Manager
Current• Managing clients for web development, mobile app development, SEO and dedicated developer hiring projects in varied industries including: IT, Ecommerce, Edtech, Religious Services, Venture Capital, Business Networking. • Managed clients from USA, UK, South Africa, Hong Kong, apart from India. • Acting as a bridge between the developers and the client to ensure that the client’s goals are met and interest is secured. • Conducting a competitive analysis of the customers competitors and providing suggestions. • Preparing the MOMs and sharing the same to all the stakeholders of the project at the clients end and within the organization. • Preparing the proposals by coordinating with the Sales Team and Development team. • Conducting the basic quality checks of the delivery. • Providing the user flow demo to the client of the app and training the clients team if required. • Data Mining to find data of marketing campaigns. • Preparing content for marketing collaterals such as brochures, whitepapers, case studies, required for closing the client. • Preparing content and monitoring content creation for marketing activities such as email marketing templates, social media posts, etc. • Ensuring that all the content released stays to the branding guidelines and the persona of the brand. • Conducted email marketing campaigns using YMLP. • Preparing SOP documents for all marketing processes carried out in the organization and ensuring that the processes are reviewed and updated at regular intervals to incorporate growth perspective of the organization.
