Oversee for all aspects of all departments such asFront Office, housekeeping,F&Beverage Service, Engineering and maintenance, Security . Support and work with all Head of Departments in all aspects of running this hotel. Ensure the premises are in operative condition as per the category of the unit to receive & serve the guests. Conduct regular operations team meetings with all the HOD daily / weekly to discuss routine operational matters. Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance is to be taken wherever required. Inspecting all departments for SOP implementation. Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture. Monitor the co-ordination between all departments for smooth & efficient operations and quality assurance.

Subordinated to the EXECUTIVE Housekeeper, I had the opportunity to work as HOUSEKEEPING MANAGER Manager on Duty for 2 months, coordinating the turn down service• Created task assignments for the union employees based on quota, credits and occupancy• Created the productivity report for each employee• Supervised inventory, budget and cost control• Room inspection and service quality evaluation• Catered to the guests needs in collaboration with Front Office DepartmentGuest Services Agent/ Front Office Assistant Manager:• Subordinated to the Director of Front Office, I had the opportunity to experience FO department from a managerial perspectiveDaily duties : • Room assignment based on Star guest reports, revenue, occupancy, rates and forecast• Department Coordination : phone calls, e-mails• Reviewing, posting and evaluating guest folios, methods of payment, type of rate• In charge with the FO union and non union employee weekly payroll (IDS software with new version Fortune next 6i)• Catering to the guests needs and possible complaints• Offering personalized service and trying to exceed our guests expectations• Encouraging team work in order to provide the highest service quality• Covered Manager on Duty shifts• Worked in permanent collaboration with the Revenue Manager, Sales Manager and ConciergeConcierge• Subordinated to the Head Concierge and Manager of Front Office• Provided personalized services of the highest level that include : reservations, show tickets, transportation, shopping, spa, amenity and courier requests • Used Go Concierge for the daily operations. Use a “hands-on” approach to management.• Strong organizational skills • Strong customer service orientation and skills • Good Computer knowledge (software and hardware)• Neo Vision, , Prologic First (wish.net), PMS, IDS NEXT FORTUNE 6i (LATEST VERSION)Operations Management:Staff Development:• Training and coaching employees on Hotels rooms division SOP's.

Consult and provide revenue management expertise to groups of assigned hotels to assist them in maximizing revenue and achieving financial targets.• Working closely with the Commercial Leaders in the Corporate Office and liaise with the Hotel General Manager, DoSM and Revenue Manager on site to develop Revenue Management Strategies.• Provide direction to the hotel and ensure execution of effective strategies and actions are taken for total revenue management, pricing, yield management, forecasting and channel delivery to achieve agreed RevPAR, RGI, system delivery, total revenue and overall profitability.• Review and analysis of business performance, competitor practices, consumer trends to understand the dynamics of market and demand generators.• Responsible for pro-actively and cost effectively maximizing subscriber hotel revenue through revenue management practices to achieve superior performance against competitive set as measured in RGI. • Segment wise detailed daily, monthly and yearly forecasting and support team in budgeting.• Perform all necessary tasks required to add new Hotels onto the RMH support structure, including initial review with the Hotel, establishing of service level agreements, regular review meetings and take corrective action where necessary. • Work closely with the pre-opening team on Revenue Management Pricing and Revenue System processes for all new or conversion Hotels. • Support the implementation of Regional and Global Revenue Management, Pricing and Distribution initiatives and provides constructive feedback on continuous improvement opportunities.• Visit hotels to train and support Reservation, Sales and Revenue Team in hotel’s financial and team members personal development plans.(Open)1 honor or award

Headed the Reservation Department as well as Front Office Department in absence of Front Office Duty Manager and Reservation Manager to ensure promt handling of guest complaint/ request in a proper manner with necessary follow ups to increase guest satisfection. Headed the department in absence of the FODM.Design and implement Customer relationship module to attain 100% guest satisfection.Look after all reservations online as well as corporate and responsible for optimizing revenues through room sales and indentifying new revenue streams.

I was responsible for the effective and smooth operation of Front Office, Guest relation and the Business centre along with the Front Office Incharge to lead and manage the team to creat a truly luxurious Experience for our guest and supervised the activities and service levels including all administrative and operational aspects. I was in charge of Guest Experience and quality from individual arrivals, VIP Arrivals, Group Arrivals/ In house Guests/ Checkout, Profile Quality, Guest Preferences, And look after MIS, Room Inventory and good Corporate tie up for average revenue by room sale for the Front Office Department.

. Advance reservation and allocation of rooms, EPABX Operation (TATA PSX 195 & COX 848 A), Cash handling including petty cash, all the entries of the guest bill folio and making the main bill in the computer, cash and credit statement report in daily basis, arranging railway and flight tickets as per guest requirements C- Form handling for foreign guestsAt times I have worked in the House-keeping department also where my job responsibilities were:Routine checking of all vacant room as well as occupied room, routine checking of public area, Banquet hall, Handling of guest laundry and staff uniform. Handling of lost and found articles, Inventory control and flower arrangement, checking of maintenance requirements and report to the concern department. .

. Advance reservation and allocation of rooms, EPABX Operation (TATA PSX 195 & COX 848 A), Cash handling including petty cash, all the entries of the guest bill folio and making the main bill in the computer, cash and credit statement report in daily basis, arranging railway and flight tickets as per guest requirements C- Form handling for foreign guestsAt times I have worked in the House-keeping department also where my job responsibilities were:Routine checking of all vacant room as well as occupied room, routine checking of public area, Banquet hall, Handling of guest laundry and staff uniform. Handling of lost and found articles, Inventory control and flower arrangement, checking of maintenance requirements and report to the concern department. .Implementation for Guest Service and department operation smoothly .