Duties and responsibilities: • Responsible for achieving optimal guest satisfaction and a good working environment to attain all set objectives. • Adhere to Standard Operating Procedures and Policies as set out by the company. • Draw up plans and budget concepts revenues, costs, etc.• Safeguard the realization, tracing and adjustment of deviations• Developing improvement actions, carry out costs savings• Delivering of data and proposals for the budgets and investments.• Safeguard quality of operations (internal & external audits)• Coordinate planning of Department Heads and Assistant Managers with regard to time-tables, work schedules, employment of employees within the different services; solving of bottle necks;• Coordination of the execution of activities via instructions to the Heads of Departments/ Assistant Managers, supervision of the execution;• Determination of the workforce, recruitment and hiring of new staff, supervision of sufficient introduction, execution of performance reviews and training of staff.• Be accountable for responsibilities of department heads in their absence.• Handing over opinions and beliefs, decisions etc. to department heads.• Leading various internal and external meetings;• Supervise the fulfillment of the regulations of the employment• Occupational Health & Safety Act, HACCP, fire regulations and other legal requirements• Correct use of Company's corporate identity.• Maintain contacts with public authorities.

Profile Create and produce reports as required. Participates in property initiatives. Ensure that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards. Ensure that all accounting transaction and cash handling procedures are in compliance. Relive front office departments for breaks/lunches. Conduct regular monthly meetings with members of the Front Office and Communication Team to address current initiatives, projects and long term goals. Pro actively identify potential guest issues. Assist housekeeping in day-to-day activities. Recruit, hire, train and retain associates for all supervised departments. Develop monthly training items to foster development and cross training with other departments. Perform associate evaluations, provide coaching and development. Monitor guest satisfaction processes, and respond to guest concerns, and inquiries.

Part of pre opening team

Pre-opening Team)Profile (pre-opening): Reported to Front Office ManagerRecruitment at pre-opening stage.Designing standard operating procedures, service quality standards and department policies. Training and development.Coordinated printed matter, guest supplies and employee uniforms procurement. Conducted a trial run of the property before the soft launch. Responsible for the smooth functioning of the entire front office department. Was responsible for the entire department

Airport counter staffing and activities coordinationStaff managed - 30Scheduling shifts Liaising with departmental heads for day-to-day activities. Ensure that guest relations are maintained at the highest possible standard. This personalized service is to be extended when dealing with complaints.Responsible for the grooming, cleanliness and presentation of all front office staff.Budgeting. Ensure that all MIS reports and statistics are accurate and submitted as required. Recruitment of new staff and conducting appraisals. To attend daily operations briefings and departmental meetings as required.Monitor and assist front desk during peak check-in and check-out periods to ensure that guest service standards are maintained.Maintain security procedures while handling cash and guests' personal possessions in the safe deposit lockers.; Profile: Reported to the Front Office ManagerLed the Front Office, Spa & Chauffer teamsStaff shift scheduling including allocation of dutiesImplemented systems and procedures that achieve higher cost efficiency and guest satisfactionFacilitated learning and development Maintained effective logbook follow up systemMonitored daily arrival list, check in and out, VIP movement and special guest requirementsRoom allocation for high-profile guests. Coordinated Security and Housekeeping department activities to ensure that all the security, hygiene and aesthetic standards of the hotel were metCoordinated Concierge, Travel Desk or any guest cycle departmental operationSingle point of contact for all guest feedback. Prepared Occupancy, Average Rates, Reservation, etc. reportsEnsured all operational standards are set and all the procedures are followedEnsured statutory norms, procedures and systems for safety and security of guest belongings (e.g. lockers, left luggage etc) are followed

Profile: Reported directly to the Operations ManagerSupervised day-to-day activities of the Reception, Cashier's desk. Telephones, Business Center, and bell desk operationsAssisted with planning, coordinating, delegating and executing for all important and daily guest movementsAssessed performance and provided corrective measures as neededGuest handling and lobby tour leaderAssisted VIP guests with Check in and out, Airport transfers, Reconfirming Airline tickets, Packing Un-Packing guest Luggage, Laundry and Turn Down services. Maintained Guest Preference Sheets.

Operated a 74 covers coffee shop and specialty Italian restaurant.Menu and event planning.