Arunkumar M V Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Key Responsibilities:Solution Design & Proposal: Engage with prospective clients to understand business challenges and identify tailored solutions.Collaborate with product, engineering, and technical teams to create and document solutions that meet client requirements.Develop detailed proposals, presentations, and RFP responses that highlight the benefits of the company’s offerings.Technical Demonstrations:Conduct product demonstrations, highlighting features and… Show more Key Responsibilities:Solution Design & Proposal: Engage with prospective clients to understand business challenges and identify tailored solutions.Collaborate with product, engineering, and technical teams to create and document solutions that meet client requirements.Develop detailed proposals, presentations, and RFP responses that highlight the benefits of the company’s offerings.Technical Demonstrations:Conduct product demonstrations, highlighting features and value propositions that align with client goals.Guide clients through technical aspects, answering queries and addressing concerns.Sales Collaboration:Partner with sales representatives throughout the sales cycle, providing insights and supporting client conversations.Participate in strategy sessions, providing technical input to shape competitive positioning and win strategies.Client Relationships:Act as a trusted advisor to clients, establishing credibility and fostering long-term relationships.Identify new opportunities within existing client accounts through a deep understanding of their needs and objectives.Market & Product Knowledge:Stay updated on industry trends, competitor products, and new features to position the company’s solution competitively.Provide feedback to product and development teams on market trends and client needs for future product enhancements.Documentation & Handover:Prepare detailed documentation to ensure a smooth transition from sales to implementation.Collaborate with post-sales and support teams to ensure client expectations are met. Show less

Dubai, United Arab Emirates

> Worked as an Individual contributor in Service Delivery and Service Assurance for a Fortune 100 client with global footprint in Data Center Operations and System Engineering.> Participating in leadership discussions for driving change, infusing new ideas and taking enterprise system performance & productivity to the next level> Providing leadership in achieving scope, timelines, cost, quality and SLAs consistently and sustaining the same through continuous improvement>… Show more > Worked as an Individual contributor in Service Delivery and Service Assurance for a Fortune 100 client with global footprint in Data Center Operations and System Engineering.> Participating in leadership discussions for driving change, infusing new ideas and taking enterprise system performance & productivity to the next level> Providing leadership in achieving scope, timelines, cost, quality and SLAs consistently and sustaining the same through continuous improvement> Identifying & replicating best practices across all functions for inculcating learning & sharing approach among all employeesHighlights: > Built a POC for the customer which could be used by the Pre-Sales team to test and showcase SIP trunking capabilities of TAO> Built and executed MOP for Mirantis OpenStack to Mirantis Cloud Platform> Assisted Project managers in Project cost estimation using the "Top down Project Estimation" and "Expert Judgement"> Presented as a speaker at the Internet 2.0 conference and actively participated in a panel discussion on ESG and Technology for societal advancement. > Earned recognition with the prestigious Outstanding Leadership Award at the Internet 2.0 conference held in Dubai in June 2023. Show less

Mumbai, Maharashtra, India

Key Result Areas: > Spearheaded Global Service Delivery Team (across APAC, EMEA and NA) by providing day-to-day leadership and guidance for the Managed Services, Global Network Operation Centers and Field Engineering Dispatch Services.> Drove Incident Management, Change Management, Problem Management and Service Assurance.> Defined service standards/ guidelines, governance structure & best practices that serve as benchmark for excellent service delivery> Monitored &… Show more Key Result Areas: > Spearheaded Global Service Delivery Team (across APAC, EMEA and NA) by providing day-to-day leadership and guidance for the Managed Services, Global Network Operation Centers and Field Engineering Dispatch Services.> Drove Incident Management, Change Management, Problem Management and Service Assurance.> Defined service standards/ guidelines, governance structure & best practices that serve as benchmark for excellent service delivery> Monitored & ensured the delivery of services to clients within SLOs, SLAs and KPI’s as defined in the relevant contracts.> Participated in leadership discussions and ensuring that the projects is on track and attuned with the key objectives.> Conducted audits, made adjustments, and improved the end-to-end delivery of services throughout the entire MIS lifecycle process.> Addressed escalations and resolved issues within agreed-upon SLAs, providing reports on Service Level Indicators (SLIs).> Assisted in sales and business development by offering expert guidance on ongoing proposals and responding to Requests for Proposals (RFPs) for potential clients.> Drove incident reporting, issue management, metrics collection, performance reporting, trend analysis & continuity of operations.> Participated in Service Operations Meetings alongside the Client Service Management team to guarantee Customer Satisfaction (CSAT), compliance with customer SLAs, and the reliability, availability, and readiness of network components in the NOC.Highlights: > Exhibited strong leadership skill and kept the attrition rate to less than 5% even during COVID period> Brainstormed and proposed a Global Integrated Service Desk organization structure that can reduce Operations costs by up to 20% from current levels.> Enhanced Management reporting with respect to productivity and Operating Cost> Established Technology Practice teams as per ITIL principles. Show less

Bengaluru, Karnataka, India

Key Result Areas: Facilitated Audit of Wipro Technology projects for process consistency and Identified gaps in service delivery and suggest best practices for Managed Services Projects Led employee competency assessment & created test methods to keep employees abreast of the latest development in technology.

Bengaluru Area, India

Key Result Areas: Created the migration path for upgrading Cisco Unified Communication Manager and associated applications from version 6.x to 8.x. Interacted with different Vendors like Cisco, Verizon, Acme for migration activities and participated in site cutovers.

Bengaluru Area, India

Key Result Areas: Resolved technical service requests for Cisco premium clients in the High Touch Technical Services team for Unified Communications. Assisted in TL9000 and ISO audits. Engaged with product business units to report software defects on Cisco Unified Communication products.

Bengaluru, Karnataka, India

Part of the Global Network Operation Center. Daily duties included configuring and managing Accenture clients’ network which includes Cisco Call Manger, Call Manger Express, Cisco Unity, Cisco Unity Express, IP Phones, Cisco Routers, and Cisco Switches. Handled technical escalations from other local Network/Voice teams.

Chennai, Tamil Nadu, India

Hired in Slashsupport India Ltd in Chennai. The company later merged with CSS Corp.Part of the Alcatel Voice – Large Systems team responsible for handling technical escalations from Alcatel’s customers related to Enterprise PBX. Handle critical technical issues when the Level 2 telecom engineers fail to provide solution. Simulate the client conditions in the Lab and prepare Observation Sheets for reference by Level 3 and R&D.

Chennai, Tamil Nadu, India

Key Result Areas: Was deployed as an onsite engineer to Cisco Systems Worked on Level 1 and Level 2 support for Cisco Offshore Development Center taking care of LAN, WAN and voice related tickets

Bengaluru, Karnataka, India

Was selected in Campus recruitment drive in Sept 2000. During the tenure I worked in the Networking Labs extensively and completed CCNA and CCNP (Routing and Switching) with success