Arunkumar Chandran Email & Phone Number

Ontario, Canada

Working as a Product Owner/ Business Analyst at client location, helping them achieve their long term digital modernization goal. Responsabilités involved analyzing business process, bridging the gap between multiple dev team and stakeholders, demoing product to stakeholders, requirement gathering, testing of applications, creation & prioritization of user stories, grooming etc. Helped implement dropship products in their e-commerce businessHelped them successfully migrate the emails from Responsys to Customer Data Platform (i.e. Segment) and Email Marketing Platform (i.e. Sailthru).Successfully integrated third party software Auth0 by Okta which is an authentication and authorization platform

India

• Defining and implementing product roadmaps based on priorities.• Creating a product vision and strategy and building a platform roadmap.• Defining and implementing platform vision, strategy and caring for end-to-end lifecycle from planning to tactical activities• Track the requirement development, ensure the requirement meets customer and/or market expectation based on market insights and in-depth data analysis.• Developing product backlog and agile squads for successful delivery.• Conduct High Level Assessments & develop high level project plans for Opportunity Identification.• Develop a deep understanding of the business context under which the sprint team operates and present feature recommendations.• Analyzing and communicating platform adoption, performance, time to market, quality and other metrics to stakeholders.• Working on automating multiple process, around 100 plus for different LOB’s for the transport and logistic client using EdgeVerve automation tool and help them generate millions in revenue.• Collaborating with engineering team, and stakeholders• Conduct various sessions and workshops with different stakeholders across different locations.

Hong Kong, Hong Kong Sar

• Helped revamp and redesign the existing outdated application to a new platform that meets with the evolving technology trends and provides better user experience.• Led the team of 25 including Business Analyst, Developers and Testing Team.• Business analysis planning, Stakeholder management, Gathering & Modelling requirements and communication, Creating product roadmap, managing and prioritizing product backlog using JIRA.• Conducted user interviews to help identify and understand different process for each user while simultaneously identifying their pain points..• Incorporate UX best practices / design to ensure a more comprehensive and innovative approach.• Provided intuitive UX designs and innovative business solution to the clients for their applications.• Producing high quality documentation for requirements via user stories, use cases, test cases• Effectively coordinated communication between the clients and the offshore teams.• Working closely with functional analyst, offshore team and client to ensure information and integration requirements are clearly understood and resolve any conflicts.• Coordinating go live activities.• Recommending modifications to the project scope throughout the project life cycle based on the project status and business issues arising during the project.• Created and Reviewed test scripts and scenarios to ensure that applications work according to business requirements.• Leading the investigation, analysis and resolution of complex application problems related to business system functions.

India

• Handled the Warehouse Management System applying Agile practices such as Issue Analysis, Swat Calls, Client follow ups, Incident management and resolution, Grooming, Planning & Sizing.• Requirement Gathering, Analysis & Estimation, help in technical effort estimation by understanding & probing requirements and involve in Sprint planning.• Led and mentored a team of 10• Identified potential project risks and helped developed a mitigation plan to resolve potential issues.• Managed the insight and opinions of multiple stakeholders and helped to ensure all stakeholders agreed with the current scope and roadmap of the product.• Effective contribution towards creation of Business Value Added Solutions for incident reduction• Performed detailed analysis on various critical issues and coordinated with client partners on issue resolution• Implementation of the Business Workflows, Business Rules.• Coordinated with vendors and geographically distributed teams for a successful development, testing and deployment of the projects. Interface with internal team and third-party vendors the work on requirements.• Work on ‘Go Live’ activities as per the Implementation Plan to enable deployment of application without any issues.• Perform testing activities (Functional, Integration, System, User Experience) based on the plans and in line with defined processes with guidance from supervisor.• Respond to production issues as per SLA.

India

Responsibilities:• Developed software solutions by studying information needs, conferring with users, studying systems flow, data usage, and work processes; • Investigated problem areas and followed the software development lifecycle.• Determined operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code.• Prepared solutions by determining and designing system specifications, standards, and programming.• Updates job knowledge by studying state-of-the-art development tools, programming techniques and by participating in professional organizations.• Provides information by collecting, analyzing, and summarizing development and service issues.• Accomplished engineering and organization mission by completing related results as needed.• Supported and mentored software engineers by providing advice, coaching, and educational opportunities.

India

Responsibilities:• Collected stakeholder requirements and prepared different types of documents related to the project like design document etc.• Provided design solutions, performed impact analysis and performance analysis, developed code.• Played a major role in creating test cases and testing the applications using different testing methods.• Created SQL scripts and database changes• Modified existing application to correct errors, upgrade interfaces to provide new user experience and improve performance.• Implemented best practices like Peer review and many others checks to deliver quality products.• Created different flow chart and Visio Diagram to understand the system easily.• Handled major Design issues like browser compatibility, CSS issues and many more.

Master Of Business Administration - Mba, Marketing

Bachelor'S Degree, Information Technology