Arunkumar Chandran Email & Phone Number

Currently working as Director of Delivery for Decision Minds. We as DM'ites - Experts in Digital Transformation, Cloud Computing and Cloud Analytics.Now, Along with Digital Transformation - We are diving into AI, Data Security, Data Governance and Data Availability. Past exp : 3+ Years as SDM - Managed End-to-End Service Delivery of MIS & Cloud projects for the Banking and Production unit, including the transition from an existing vendor.Handled Isuzu, Terumo and YES Bank.Delivery Excellence - Contractual obligations, SLA parameters, ACSAT score, Continuous Improvement and Value add initiatives and internal compliancesOperational Excellence - Build teams and Manage People parameters like Utilization, Attrition; Hygiene and internal compliancesRelationship management of all key clients in a challenging environment, including senior stakeholders and Management of regular contractual meetingsManaging financial performance and Productivity improvements /(KPI: Value for customer, enhanced margin and P&L performance v Plan)/Vendor management – Weekly / Monthly review meeting, Conduct regular in-depth service and process auditsAutomation / Efficiency in Service DeliveryCertified in ServiceNow Administration