I lead IT across NCMC's portfolio within Petromin Corporation, including Petromin Express, Autocare, National Oil Stop, Tristar, Body & Paint. My role is pivotal in aligning IT infrastructure, projects, and service delivery with our global operational goals, headquartered in Jeddah, Saudi Arabia.Responsibilities:Direct strategic IT project planning and execution across all companies, ensuring alignment with business objectives.Manage global IT infrastructure to support operational excellence, including network, security, and data systems.Champion high standards in IT service delivery, driving innovation and customer satisfaction.Collaborate with leadership on IT policies and digital transformation, optimizing performance and cost-efficiency.Lead a diverse IT team, promoting a culture of excellence and continuous improvement.Negotiate with vendors and partners to secure top-notch technology solutions.Qualities:Expertise in managing large-scale IT projects and infrastructure.Strategic thinker with a knack for aligning IT initiatives with business goals.Strong communicator, adept at leading teams and engaging stakeholders.Passion for technology and innovation in the automotive industry.

At Emirates, I spearheaded IT support for Dubai Airport Terminals 1, 2, 3, and DWC, ensuring seamless operations for one of the world's largest aviation hubs. My role was pivotal in managing IT Projects, Infrastructure, Support Operations for check-ins, boarding, baggage, and flight operations for both passenger and cargo operations, crucial for Emirates and other airlines.Key Achievements:Strategic IT Management: Led a team to provide 24/7 IT support, enhancing operational efficiency across all terminals. My leadership ensured robust IT infrastructure, supporting every phase of airport operations.Project Leadership: Directed significant IT projects, including a critical setup during Dubai Airports' runway maintenance. Successfully replicated operations at DWC, maintaining uninterrupted service.Resource Optimization: Managed IT resource scheduling, aligning with operational demands to ensure maximum efficiency and service excellence.Innovation in Infrastructure: Established the IT framework for the Emirates Flight Training Academy, integrating advanced technology to create a cutting-edge learning environment.Operational Continuity: My commitment to operational excellence was demonstrated by ensuring continuous IT service during high-stakes scenarios, including airport expansions and runway maintenance periods.My tenure was marked by a dedication to operational excellence, strategic project management, and the delivery of uninterrupted IT services, contributing significantly to the airport's global reputation for efficiency and reliability.

Handling Service Desk escalation calls from 2 business locations based in Abu Dhabi and 6 business locations in Dubai, handling VIP user support calls, managing the service desk team of 20 engineers and coordinating with 7 neighboring technology team to provide IT Support Services for the Bank with the blend of ITIL methodology and industries best practices.