15+ years of experience in IT with years of experience in managing and leading projects from requirement gathering to implementation for both waterfall and Agile.• Worked extensively across various verticals namely FMCG, BFSI, AGRI, Building Materials, NBFC & Retail.• 10+ years of client-facing experience in gathering user requirements and translating them into technical and system specifications. Managing clients, vendors, and partner relationships.• Central point of contact throughout the life of the project, beginning during presales with project scoping all the way to delivery & servicing.• Oversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, estimated costs, and risks.• Manage all day-to-day administrative activities of the project from inception to closure.• Evaluating the success of the project against its benchmarking and sharing lessons or best practices with key stakeholders.• As a quality pioneer, ensured process compliance across client projects.• Manage projects to provide tier-1, tier-2 and tier-3 level support and track issues/requests for system enhancements.• Extensive experience in managing customers and handling RFP/RFI requests.• Experience as a solution architect focusing on database architecture, software design and application integration.