Arushan Yogarajah Email & Phone Number

Richmond Hill, Ontario, Canada

Richmond Hill, Ontario, Canada

As a Delivery Associate, I play a prominent role in assisting my Delivery Manager for all services being provided to our customers. I provide supporting aspects of the account and provide proactive support in order to improve the customer’s business needs and customer experience. Some of my responsibilities include client and staff escalations, quality.

Richmond Hill

- Owner of the Incident Management process for assigned customers- Responsible in developing and maintaining the incident management process for assigned customers- To regularly review performance and trends in response to incidents of all types and to provide recommendations to the Service Delivery Manager and Help Desk Supervisor- Review Help Desk.

Richmond Hill, Ontario, Canada

- Handling phone calls and emails for assigned clients- Top scorecard out of all analyst's- Troubleshooting problems with laptops, printers, desktops, VPN, citrix, blackberry's and custom/standard software's- Providing first call resolution for inbound phone calls- Making effective use of ticketing system to record, track, and follow-up on open incidents.