Customer Success Manager with 4+ years in client services and account management. I excel in driving customer satisfaction and retention through effective relationship-building and upselling strategies. At K21 Technologies, I achieved a 15% increase in client retention and a 20% boost in satisfaction scores. My experience includes managing high-volume accounts and collaborating with cross-functional teams at Bank of America. Passionate about leveraging my CRM and strategic planning skills to contribute to customer marketing and demand generation roles. Let’s connect!