Ensuring that all the activities and duties are carried out in full compliance andRegulatory requirementsROLES AND RESPONSIBILITIESResponsible for the delivery of assigned activities in management within SLA’sCarring out problem solving, investigating and progressing complex queriesEnsures accuracy and attention to details for all team outputs.Data validation and reconciliation: production support, monthly trend analysisorad-hoe analysis,Data mapping and… Show more Ensuring that all the activities and duties are carried out in full compliance andRegulatory requirementsROLES AND RESPONSIBILITIESResponsible for the delivery of assigned activities in management within SLA’sCarring out problem solving, investigating and progressing complex queriesEnsures accuracy and attention to details for all team outputs.Data validation and reconciliation: production support, monthly trend analysisorad-hoe analysis,Data mapping and analysis, reporting.Ability to facilitate monthly production process, assist with implementationactivities.Provided input in project management documents.Continually identify process improvement opportunities.Responsible for driving conference bridges and managing communication forhigh priority incidents and any service disruptionin infrastructure(PI/P2/P3/P4) in24*7 environment.Driving the efficiency and effectiveness of incident management process.Monitoring the effectiveness of incident management and makingrecommendations for improvement.Driving, developing, managing and maintaining the major incident process andassociated procedures.Check remedy que regularly and tickets assigned to team.Knowledge about various 200+ applications.Changes and new alert configuration has been made in the VU-NET tool, such that daily occurring incidents stopped occurring.Creating different types of tickets on ITSM Tool eg:- Problem ticket ,Servicerequest, Incident etc.Monitoring all the applications and infra-alert through the YuNet monitoring tooland ensure to fix them by respective teams to avoid major incidents or outage.Analysing logs of databases, middleware etc. for the root cause analysis.Prepare different kinds of reports .Tracked metrics involving critical incidents to produce reports and make effective recommendations for improvements.Worked closely with management teams to plan, develop,and execute technical strategies aligned with Customer vision and purpose. Show less

Second Level Operations Specialist, responsible for the coordination, management,execution and reactive maintenance activities that require a higher level of support. Also ensures that the services provided to customers are continuouslyavailable and performing to Service Level Agreement (SLA) performance levels andserving the customer independently directly or through customer interface.ROLES AND RESPONSIBILITIESGood Understanding of the Call flows… Show more Second Level Operations Specialist, responsible for the coordination, management,execution and reactive maintenance activities that require a higher level of support. Also ensures that the services provided to customers are continuouslyavailable and performing to Service Level Agreement (SLA) performance levels andserving the customer independently directly or through customer interface.ROLES AND RESPONSIBILITIESGood Understanding of the Call flows (2G-3G-4G-IMS)Expertise on MSC, MGW, NT-HLR Network along with Signalling.Knowledge of OSI MODEL, TCP/IP and S$7 signalling and sigtransignalingBasic knowledge about Intelligent network.Knowledge about DIAMETER,SIP and PCRF protocols.Analyzing Trouble Tickets raised by various teams and Ensures end-endsupport, coordination, and control of assigned Trouble Ticket.Handling the Case being raised by Change Delivery & Faulty Managementteam. Providing proper resolution and execution of critical/Plannedactivities during the maintenance window, answering the circle/FM team'stechnical queryManage Change Management activity on the networks in real-time toensure all activities comply within approved timeframes. Manageinterconnect outages with other carrier technical query.Creation of PLMN in MSS with different types of parameters.SCCP migration for different operators upon requests from customer.Daily Assessment of KPIsConfiguration of International Roaming GT's/MST's on different nodessuch as STP, MSS & NT-HLR. for services such as GSM.Configuration of subscriber profile and various GTs in NT-HLR.Launching different types of services by performing change in MSS & NT-HR,MGW,Providing assistance to third parties in troubleshooting the testcasesPreparing KPI Reports, Daily Report/Outage Report and sharing it withBusiness Heads / Project Managers and follow up discussions with theleaders to increase the Quality of FunctionKnowledge of NO operations in Telecom domain Show less