Passionate Problem Solver | IT Service Management Expert | Customer-Centric Innovator Driven by a passion for problem-solving and guided by intellectual curiosity, I've dedicated over 6 years to refining my skills in the IT service industry. From assisting clients with complex challenges to nurturing my own professional growth, I excel in uncovering pain points and delivering strategic solutions. My experience spans requirement elicitation, process improvement, and ITIL Service Management, honed through managing business operations and asset management for a leading global technology firm.I bring a customer-centric mindset that fosters innovation and drives organizational success. Beyond my technical expertise in DevOps and application deployment using automated CI/CD pipelines, Bash scripting, Docker, and the ELK stack, I thrive on building meaningful relationships and optimizing system performance. My background includes providing robust production support for ecommerce platforms and leveraging tools like Postman, Zendesk, and DataDog to resolve issues swiftly and effectively.Outside of work, I'm passionate about cultural exchange, exploring culinary traditions through family recipes, and continually expanding my knowledge base. I am eager to contribute to a team-oriented environment that values continuous learning and offers opportunities for professional growth. Let's connect to explore how my skills in problem-solving, strategic thinking, and collaborative leadership can benefit your organization.