Arvin Bustillo Email & Phone Number

Austin, Texas, United States

• Monitoring a fleet of mobile service robots in a hospital environment. • Collecting data in a variety of real-world situations, providing detailed and accurate product feedback. • Prioritizing the customer experience by communicating with them when needed, and ensuring their expectations are always met or exceeded. • Assisted customers in identifying issues and explained solutions to restore service and functionality. •Explained technical information in clear terms to non-technical individuals to promote better understanding. • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. • Submitted service tickets for equipment maintenance requests. • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. • Collaborated with supervisors to escalate and address customer inquiries or technical issues. • Recorded and maintained relevant notes for each client and work order.• Being an ambassador for the company.

Cebu, Central Visayas, Philippines

• Providing medical aid such as CPR, AED, spinal drainage, ventilation and controlled bleeding to stabilize patient conditions. • Stabilizing serious and critical patients for transport to medical facilities with advanced care teams. •Prioritizing medical procedures based on severity of concern and available resources. • Conveying information about conditions and field treatments given to medical facility staff. • Working flexible hours; night, weekend, and holiday shifts. • Performing duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment. • Communicating with dispatchers or treatment center personnel to provide information about situation, to arrange reception of victims or to receive instructions for further treatment. • Designing, developing, modifying and debugging programs.Designing, planning and implementing new systems and enhancements to existing systems to improve productivity. • Designing, documenting and implementing database solutions to support web applications. • Investigating new and emerging software applications to select and implement administrative information systems. • Generating web hosting presence to accommodate specified needs, uploading and maintaining files on account. • Alternating between frontend and backend development duties, fulfilling Full Stack development commitments. • Configuring hardware, devices and software for members. • Installing new desktop systems and migrated data to new machines. • Providing end-user system and equipment training. • Delivering top-notch administrative support to office staff, promoting excellence in office operations. • Sorting, opening and routing incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements. • Creating and updating physical records and digital files to maintain current, accurate and compliant documentation.

Pflugerville, Texas, United States

• Monitoring hundreds of drives (robots). • Monitoring 30 robotic arms. • Troubleshooting of faulted drives. • Troubleshooting of faulted robotic arms. • Handling and assigning multiple task by priority. • Retrieve amnesty (fallen packages or other objects) on the AR (Amazon Robotics) floor. • Clearing conveyer jams. • Analyzing AR floor data to improve floor health. • Consistently monitoring multiple floors to provide assistance to other AFM as needed. • Coordinating with team leader in efficiently staffing team members to maximize AR floor operations. • Troubleshooting and maintaining safety equipment to company standards. • Training new AFM candidates on job duties and safety procedures for rapid onboarding. • Assessing AFM candidate's needs to determine appropriate level of required support. • Offering feedback to AFM candidates to effectively address needs. • Consistently walking the areas to assist pick and stow associates.

United States

• Receiving and unloading new items upon delivery and checked products for damage and order accuracy. • Designing and constructing advertising signs to attract customers and promote sales. • Stocking shelves, racks, and cases with new or transferred merchandise. • Checking for outdated and overripe grocery items and removed from inventory. • Supporting promotional plans by updating signage with price changes. • Safely and securely loading items to prevent damage during transport. • Pleasantly greeting customers and provided prompt and courteous service at all times. • Assisting customers with price checking fruits and vegetables and finding requested items in department.

Klamath Falls, Oregon, United States

• Collaborating with customers and asked questions to assess needs and budgets. • Droving team revenue totals by bringing in top sales numbers. • Exceeding established sales goals and increasing client retention. •Identifying prospect needs and developing appropriate responses along with information on suitable products and services. • Demonstrating products and specific features at customer locations and special events. • Assisting customers in identifying issues and explaining solutions to restore service and functionality. • Using diagnostic tools to identify hardware failures and replace non-functional components. • Diagnosing, troubleshooting problems, repairing and restoring machines to peak performance.

Klamath County, Oregon, United States

• Exceeding service objectives by applying proven customer service and sales best practices. • Evaluating customer information to explore issues, develop potential solutions and maintain high-quality service. • Managing customer relations and customer service through daily communication and interaction. • Delivering superior client services, fostering strong rapport, retention and satisfaction. • Preserving revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction. • Collaborating with store management and program leadership to suggest actionable improvements and corrective action plans. • Utilizing exceptional communication to connect with customers, assess needs and present solutions. • Reporting to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.

Klamath Falls, Oregon, United States

• Pursuing resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations. • Offering each customer top-notch, personal service and polite support to boost sales and customer satisfaction. • Processing information and merchandise through POS register system. • Monitoring sales floor and merchandise displays to ensure presentable condition, takingcorrective action such as restocking or reorganizing products. • Using consultative sales approach to understand customer needs and recommend relevantofferings. • Demonstrating items to customers and created customer awareness, interest and sales. • Organizing store merchandise racks and displays to promote and maintain visually appealingenvironments. • Maintaining clean sales floor and straightened and faced merchandise.

Klamath Falls, Oregon, United States

• Conferring with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.• Facilitating activities of daily living, including personal hygiene management, feeding and ambulation.• Assisting patients with mobility needs, including moving to and from beds, organizing wheelchair and preparing assistive devices.• Helping patients effectively manage routine bathing, grooming and other hygiene needs.• Gathering dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.• Transporting patients between rooms and appointments or testing locations.• Answering call lights and supported patient comfort and safety by adjusting bed rails and equipment.