Arvind Christopher. J Email & Phone Number

Bengaluru, Karnataka, India

• Maintained department records and updated files with current employee information.• Administered HR organizational policies and procedures to support business needs.• Assessed organizational objectives, vision and mission and created customized training programs to enhance employee effectiveness.• Reviewed accounts receivable invoices for accuracy and processed credit memos.• Approved and checked journal entries for accuracy against additional documentation and conformance with good accounting practices.• Prevented over payments to vendors and under-charging to customers by improving controls over contract specific accounting practices.• Contacted customers to collect past due accounts and sent documentation to obtain collections and resolve discrepancies.

Bengaluru, Karnataka, India

• Served as C&FA for M/s VST Auto Parts - Tata Motors & M/s VST FORD Spare Parts - FORD.• Accountable for drafting, evaluating, negotiating and executing 90% of business contracts.• Conducted regular audits of contract-related documents and correspondence, resulting in a 100% accuracy rate and compliance with all legal and regulatory requirements.• Supervised daily activities of the warehouse, including quality assurance, inventory control, and space management, logistics, and floor productivity, shipping, and customer service.• Prepared and managed 100+ shipments and receiving, scheduled LTL shipments, and optimized warehouse inventory layout.

Bengaluru, Karnataka, India

• Evaluated information about potential client & analyzing the risk profile of the client.• Gathered and assessed background information, including reports & medical records from specialists where appropriate, to assess the risk involved.• Accountable for rectifying policies premium discrepancies, resulting in a reduction of billing errors by 50%.• Guided mentorship and training to many of the new agents, based on leadership, performance, thorough company product knowledge & experience.• Co-coordinated with the Onshore SME regarding process updates on a weekly basis.

Bengaluru, Karnataka, India

• Accountable for execution of payroll, bonus payments, appraisals on timely manner.• Supervised all HR operations, strategies and compliance’s in the company.• Led the department in Talent Acquisition, Learning & Development, Employee Engagement, Admission, Payroll & Statutory requirements.• Addressed 100% of client issues, resulting in a 95% customer satisfaction rate.• Conducted market research and identified 10 new market opportunities, resulting in a 15% increase in revenue.• Implemented with Business Development Teams for developing and deliver efficient business development strategies.

Bengaluru, Karnataka, India

• Reviewed the company debtor list and contacted for overdue payments.• Part of the Pilot Batch in Western Progressive Trustee “California".• Operated in all the different foreclosure stages Western Progressive Trustee.• Have been the POC “Point Of Contact” for crucial functions as Title Review and Publication.• Developed a new quality management system, resulting in a sustained 100% quality rate for 3 years.

Bengaluru, Karnataka, India

• Interacted with customers to personalize shopping experience and build positive rapport.• Resolved customer issues quickly to recapture customer loyalty and prevent lost sales.• Trained junior staff members in proven sales strategies and techniques.• Resolved 80% of customer inquiries and concerns on the first contact, resulting in a 50% reduction in average handling time.