Arvind Christopher. J Email & Phone Number

Bengaluru, Karnataka, India

• Maintained department records and updated files with current employee information.
• Administered HR organizational policies and procedures to support business needs.
• Assessed organizational objectives, vision and mission and created customized training programs to enhance employee effectiveness.
• Reviewed accounts receivable invoices for accuracy and processed credit memos.
• Approved and checked journal entries for accuracy against additional documentation and conformance with good accounting practices.
• Prevented over payments to vendors and under-charging to customers by improving controls over contract specific accounting practices.

Bengaluru, Karnataka, India

• Served as C&FA for M/s VST Auto Parts - Tata Motors & M/s VST FORD Spare Parts - FORD.
• Accountable for drafting, evaluating, negotiating and executing 90% of business contracts.
• Conducted regular audits of contract-related documents and correspondence, resulting in a 100% accuracy rate and compliance with all legal and regulatory requirements.
• Supervised daily activities of the warehouse, including quality assurance, inventory control, and space management, logistics, and floor productivity, shipping, and customer service.
• Prepared and managed 100+ shipments and receiving, scheduled LTL shipments, and optimized warehouse inventory layout.

Bengaluru, Karnataka, India

• Evaluated information about potential client & analyzing the risk profile of the client.
• Gathered and assessed background information, including reports & medical records from specialists where appropriate, to assess the risk involved.
• Accountable for rectifying policies premium discrepancies, resulting in a reduction of billing errors by 50%.
• Guided mentorship and training to many of the new agents, based on leadership, performance, thorough company product knowledge & experience.
• Co-coordinated with the Onshore SME regarding process updates on a weekly basis.

Bengaluru, Karnataka, India

• Accountable for execution of payroll, bonus payments, appraisals on timely manner.
• Supervised all HR operations, strategies and compliance’s in the company.
• Led the department in Talent Acquisition, Learning & Development, Employee Engagement, Admission, Payroll & Statutory requirements.
• Addressed 100% of client issues, resulting in a 95% customer satisfaction rate.
• Conducted market research and identified 10 new market opportunities, resulting in a 15% increase in revenue.
• Implemented with Business Development Teams for developing and deliver efficient business development strategies.

Bengaluru, Karnataka, India

• Reviewed the company debtor list and contacted for overdue payments.
• Part of the Pilot Batch in Western Progressive Trustee “California".
• Operated in all the different foreclosure stages Western Progressive Trustee.
• Have been the POC “Point Of Contact” for crucial functions as Title Review and Publication.
• Developed a new quality management system, resulting in a sustained 100% quality rate for 3 years.

Bengaluru, Karnataka, India

• Interacted with customers to personalize shopping experience and build positive rapport.
• Resolved customer issues quickly to recapture customer loyalty and prevent lost sales.
• Trained junior staff members in proven sales strategies and techniques.
• Resolved 80% of customer inquiries and concerns on the first contact, resulting in a 50% reduction in average handling time.