• Leveraged Agile practices and assisted in Scrum ceremonies and practices for API integration• Aided Product Manager to drive entire technology product life cycle• Managed the product backlog and documented 10 detailed user stories for the engineering and data teams

• Resolved technical queries for 100+ customers per week via incoming calls, emails, and chats• Generated complaint tickets using ITSM ServiceNow and initialized troubleshooting

• Researched industry retailers to benchmark competitive intelligence and identify user trends to enhance products of 5+ MNCs• Spearheaded execution team to develop 5 high-quality product roadmaps based on client requirements• Managed P&L for over 40+ products for 15+ clients generating more than $1M in annual recurring revenue• Reviewed the feasibility & viability of MVP to decide on ‘build vs buy’ discussions considering scope, requirements, and cost• Utilized A/B testing to test new product placements & designs, to improve target metrics like CTR, RPC, RPM and ROI by 60%

• Led product development team to create MVP by leveraging agile sprints to boost customer acquisition rate from 10% to 15%• Conceptualized & executed go-to-market strategy for merchant acquisition thereby increasing merchant partners from 10 to 100• Increased cart conversion rate in northern India by 20% by identifying user trends on app, predictive analysis, and conducting customer ethnographic interviews• Launched and supervised the entire logistics of the company• Devised product launch strategy and executed the product launch in 2 new markets• Conducted data-driven competitive product analysis for 4 products and competitive market analysis for 6 markets• Executed statistical and visual analytics to aide finance and marketing, and operations to detect impact of strategic decisions

• Identified strong leads, scheduled meetings with prospective clients and made sales of more than 150,000 INR• Lean Six Sigma Project – Used tools such as SIPOC, Fish Bone Diagram, C&E Matrix and FMEA, excel, charts, and graphs to boosting overall revenue by improving lead quality from 24.4% to 30.7%, reducing lead age from 9 to 4 days, and improving lead conversion rate from 3.61% to 4.03%

• Collected & analyzed data on backhoe engine assembly line stations and proposed a solution to decrease idle time by 5%• Lowered operator fatigue by 15.45% by performing data analysis and data visualization using spaghetti plots

• Designed a Tool Management System for the operation and maintenance of central assembly line• Prepared a report on the summary of different manufacturing processes involved in the manufacturing of Yamaha Bikes