Hellen Barbin Email & Phone Number

Raleigh, Nc, Us

United States

United States

• Served as the primary point of contact for our patients, study sites, vendors and other related parties• Scheduled travel requests for patients enrolled in clinical trials, including:Arrangements including flights, hotel, ground transportation and special needs assistance• Interacted with and managed vendors handling travel requests• Trained to reimburse patients for approved expenses•Guided study site staff on how to use the online portal, including:Creation/insertion of requests in the portal• Was responsible for obtaining approvals and distributing all required site and patient-oriented documents and brochures to the project management team

Raleigh, North Carolina, United States

• Aid development by scheduling and managing various entertaining activities. •Mediate conflicts by incentivizing collaboration through creative leadership.• Collaborate in cross-team environment with parents, teachers, and play dates including cross-cultural communication in Portuguese.

Alphaville, São Pauo

• Improved efficiency in daily tasks by implementing 5S methodology in the office and training personal on it.• Managed executives’ schedules and prepared reports for corporate meetings weekly. • Collaborated with employees from different departments to compile data and facilitate communication among them. • Prepared invoices, reports, memos, letters, financial statements, and other documents daily. • Planned and organized company events, including catering for committee and board meetings, and travel arrangements. • Provided outstanding customer service in Portuguese and English.

Barueri, São Paulo

• Championed National and International Emergency Assistance program to support health insured members. • Followed up and organized house call physician visits, walk in clinic visits or assistance in the ER at hospitals.• Generated invoices, received payments, and issued documents for international travel, and repatriation. • Explained policies, procedures, and services to patients using medical and administrative knowledge. • Coordinated communications between patients, family members, medical staff, and regulatory agencies.

São Paulo E Região, Brasil

• Monitored and replied to +150 emails per day related to billing issues• Analyzed each individual customer account and guided them how to access the Natura online platform• Performed detailed risk analysis of each client to determine the approval of credit lines

Av. Brigadeiro Luis Antonio

• Prospected new customers daily and created diverse presentations of the program based on targeted audience.• Led marketing efforts on prospecting new customers in universities and colleges.• Boosted company sales while supporting Boston Office by scheduling visits and meetings, developing, and implementing marketing strategies, planning events, and executing marketing research.

Raleigh, North Carolina, Usa

• Managed the calendar of families, made arrangements for events, budget, transportation, and meals • Mentored and tutored kids with school assignments on a daily basis• Planned and carried out daily activities to provide targeted development opportunities to multiple children.• Discussed new developments, misbehavior and concerns with parents or guardiansSkills developed: critical analysis; conflict resolution; self-sufficiency; adaptation to new customs and environments; and flexibility.

Sao Paulo

2007 - 2008 Oakley - Sales Assistant • Assisted the sales manager and sales representatives by providing daily spreadsheets with inventory, daily sales and targets to be achieved.• Participate in sales strategy meetings and marketing updates2005 - 2007 - Oakley - Specialized Customer Consultant• As an ambassador of the Brand and current on product knowledge I worked as primary point of contact between the Customer and the brand giving service Support, receiving phone call, open a order for the service and help customer to take care of their product offering lenses replacement as well the price and payment for the service.• Improved internal processes to meet efficiency and quality while sustaining high caliber customer support and satisfaction• Organized processes by working with 5S , Kanban and Poka Yoke strategies

Sao Paulo

• Partnered with credit unions to manage financial cash flow for individual clients• Instructed and contacted clients regarding monthly payment and financial consortiums in the Banco IBI.