Arvind Khilnani Email & Phone Number

Chennai, Tamil Nadu, India

B2B Customer Acquisition: Demonstrated an unwavering commitment to customer sales and support by adding more than 170 new accounts for the FY2021-2022.-> Generated ~20 new referral accounts by maintaining premium service levels with existing accounts.Business Development: Leveraged strong Mandarin speaking and closing skills to increase territory sales in Australia and UK by interacting with non-English speaking prospective customers. Converted 75+ prospects into Foodhub customers.-> Collaborated with Foodhub Malaysia to improve Chinese sales conversions; trained 5 employees on best practices.Recognition: Received the “Best Performer” award for 2 quarters in 2021. Won the “Spot Award” for handling Mandarin escalations and for converting 20 Mandarin sales in Q4’2020.

Chennai, Tamil Nadu, India

Direct Sales: Engaged and retained 80+ new and existing customers by establishing strong customer relationships, generating gross revenue of INR 3.25 crores.-> Consistently achieved stretch targets by maintaining an average productivity of 110% for the FY2019 – 2020.-> Created powerful timeshare sales presentations, resulting in an increase in conversion ratio by ~5%.-> Maintained high levels of customer service post-onboarding, generating quality referrals from existing members.Sales Strategy: Ventured new avenues of business development by partnering with popular brand outlets for providing new offers to prospective clients. Established relationships with 4 retail brands, increasing conversion rates by ~15%.

China

Sales Operations: Managed the end-to-end process of customers and requirement identification, price negotiation, order creation, inspection of goods, and timely delivery of shipments. Generated revenue worth over $6.5M. -> Created new catalogs by identifying ~70 potential products and strategically priced them to attract new clients.-> Recommended new designs and styles for label creation to the design team based on market demand.New Business Development: Performed market studies to identify new business opportunities locally within China and in the Middle East countries. Identified market opportunities for furniture, ceramic, and toiletry products worth ~$200K YoY.Marketing Strategy: Piloted and represented the firm in the annual Canton Fair to promote our products and brands. Successfully identified and created customer relationships with 2 top clients.

Chennai, Tamil Nadu, India

Leadership: Spearheaded a team of 14 members to achieve yearly targets with a productivity of 121% and quality of ~94%.-> Identified 2 high performing direct reports and successfully promoted them to the role of a supervisor.Process Innovation: Ideated and implemented a customer friendly IVR system, reducing the incoming call flow by ~10%.-> Established a process to disseminate knowledge that was previously siloed to one or two employees of the team.Cross-functional Collaboration: Organized regular review meetings with various teams to ensure process metrics and targets are met. Owned high-priority client escalations and regularly reported it to the MIS and leadership teams.

Bachelor Of Commerce - Bcom, Corporate Secretaryship

Education record