Arvind Kishore Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

• Proficient in Atlassian products, such as JIRA Service Desk Management, JIRA Software Cloud, and Confluence.
• Proficient in setting up JIRA and Confluence from the beginning and handling technical issues.
• Experienced in understanding client needs and customizing Jira, Confluence projects accordingly.
• Proficient in configuring and setting up JIRA Service Desk Management, along with considerable experience in Assets/Insight.
• Skilled in writing Jira Query Language (JQL) and creating filters. Proficient in using Rest API.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs.

Bangalore

• Providing technical support for the Ariba Network Application.
• Assisting new customers for integrating their ERP applications with AN and supporting the existing clients with any issues on the application and performing upgrades.
• Participating in weekly support meeting and maintaining status reports on all ongoing support tasks.
• Participating in new product rollout, testing, and creating additional training materials and support documentation.
• Participating in feature demos and training internal teams on the new features.
• Working in production support (L2) to client on application, database, and Testing.

Bangalore

• Providing technical support for Inventory and Price Management Application.
• Implementing applications for our new clients and supporting the existing clients with any issues on the application and performing upgrades.
• Participating in weekly support meeting and maintaining status reports on all ongoing support tasks.
• Participating in new product rollout, testing, and creating additional training materials and support documentation
• Coordinating with various departments like development and testing to successfully implement the Application.
• Contributing to Knowledge Base, in conjunction with the execution of issue resolution duties.

Bangalore

• Providing technical support for REALSynergy and WebLoanView applications.
• Coordinating with various departments like development and testing to successfully implement the Application
• Contributing to Knowledge Base, in conjunction with the execution of issue resolution duties.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.

Bengaluru Area, India

• Providing technical support for SCMS, the Purchase Order Management application.
• To resolve the tickets raised according to the defined standards of time, cost, and quality, in order to increase customer satisfaction.
• Handling Post-Go-Live Issues for SCMS/RI Applications from offshore.
• Providing production support for purchase order creation, troubleshooting issues with PO to be sent to downstream, etc.
• Coordination with the ACT, Item Master, RMS, and other team for the fast resolution of issues.
• Functional KT to different team and new members in our team.