• Playing leadership role for growth & performance improvement for digital acquisition business.• Define Product Vision and Roadmap • Define new product features, scope, and functionality• Partner with internal and external stakeholders to bring product concepts to market• Shepherd product through the development process, advocating to achieve the best outcomes• Led the partnership with technologies to define user stories, guide product definition, and lead testing• Launch and manage the product and features upon release to Card Members and prospects• Obtain feedback on the product to iterate and drive improvements in future releases• Lead external ongoing communications with merchants and partners• Maintain pulse on external mobile developments and internal product development to assess implications for our products

• Leading implementation of Risk Capabilities to remediate credit risk problems across business units and credit risk management.• Leading third party tool integration in American Express environment to enhance the user experience. • Lead and work closely with cross-functional distributed team members from design, architecture, engineering and QA to manage the holistic product life cycle• Established and nurtured relationships with business and technical project managers to make recommendations on products and services for development efforts.

• Planned and implemented Enterprise middleware platform that supports federated development of APIs with centralized governance, Maximising reusability and minimize redundancy of service.• Established client applications to retrieve information from multiple back-ends in desired canonical form.• Implemented functional requirements, work with the development team to facilitate the build effort, ensuring build team understands the specifications.• Clear and concise documentation regarding requirements management plans, functional requirements and non-functional requirements.Benefits: centralized governance, Maximising reusability, minimizes redundancy of service and reduced technology clutter. Methodology and accomplishments: Agile methodology and successfully delivered # of APIs like current balance, current statement, new card and personal profile to our business partners like IVR and customer servicing portal.

• Led the implementation of Quality Address Standardization, to provide standard US postal services addresses to increase online acquisition conversion rate.• Implemented Site redesign, to enhance user online experience by using responsive web design across all platforms including desktop, tablets and mobiles. • Led Partner integration for banner placement of AMEX cards on Universal Studio website for online acquisition.• Provided functional requirements Involved in identifying risks associated with proposed solutions. Created models of "as is" and "to be" business processes and associated narratives.• Clear and concise documentation regarding requirements management plans, functional requirements and non-functional requirements.• Implemented the Basel II Framework encompassing existing and new models. Documentation of all existing models on most of data points laid by Basel II forms an essential part of this exercise. To comply with Basel II capital adequacy Standards, raise the requirement for Basel II compliant models development.• Reporting and documentation on automated documentation platform called Enterprise Model Manager and maintaining all discussed items in communication log to connect all loose ends related to data collation. Models covered: OPEN Acquisition – Spend and RiskBenefits: Increased customer experience, enhanced capability to use card instantly online and better risk models.Methodology and accomplishments: Waterfall methodology and successfully implemented Quality Address Standardization capability during online application process, introduced instant card detail process after online approval and documented existing and new model on enterprise model manager for external auditors