Implementation Manager - Professional Services
Current* Identified and recruited top talent, resulting in a highly motivated and productive team* Ensure customers are taken live within the promised timeframe* Established processes to track and monitor key performance indicators, allowing for informed decision-making* Established and enforced processes and procedures that improved operational efficiency by 40%* Established and maintained relationships with key stakeholders to ensure collaboration and alignment with organisational objectives* Conducted root cause analysis to identify and resolve process-related issues, resulting in improved process efficiency and cost savings* Developed a new customer on-boarding process that streamlined and reduced average on-boarding time* Used data analysis to identify process inefficiencies and develop solutions that improved process flow
