Arvinder Kaur Email and Phone Number

• Responsible for Full Life Cycle recruiting process which includes Sourcing, Screening, Scheduling and Offer follow-up.• Using various channels of recruitment such as job portals like Naukri.com, Monsterindia.com.• Pre-screening resumes before short listing and interviewing according to the requirements.• Interacting with Recruiters for getting the required skill sets for various projects, interview slots and other related details.• Maintaining status reports and performance tracker (MIS) for the team and presenting them in meetings.• Scheduling telecom and F2F interviews: Calling candidates, criteria clarifications, mailing candidates unreachable, tracking replies & queries, explaining the requirement and getting the confirmation for attending the interview, sending call letters.• Up – dating the trackers on day to day basis and give proper reports to the managementOrganize and participate in walk-ins and job fair events.• Interview coordination: Interacting with the recruiters and coordinating with them and also between the panelists & candidates, for the smooth running of recruitment initiative. Assist the interview panel during the interview process.• Once the interview process is completed, communicate to the candidates the outcome of the interview process in both cases - Telecons and F2F interview.• Handling team of 6 members. Interacting with the team members and coordinating and making each recruitment initiative run smoothly.• Post-Interview updations: collate the documents into Offers, Rejects, Decision Pending and No Shows. Update the interviewer’s comments, remarks & status of the candidate in the relevant database.• Ensure closure of candidatures.• Majorly worked on Niche requirements for strategic business unit of Infosys.• Received appreciation mails from Manager and Panel for scheduling the profiles with time management.

• To identify new business opportunities from IT clients in the all over Domestic Market & International Market• To maximize business potential from existing clients and doing research for new clients.• Responsible for generating, maintaining and managing strong relationships with the client and fulfilling client staffing needs within minimal time.• Handling and Building client relationships & facilitating contract / permanent staffing business from client from development to payment procurement• To develop and manage full sales lifecycle from lead generation, proposal presentation to closing clients and further farming the account• Act as the primary interface between the company and the customer on all matters including account performance, delivery, billing and negotiation of contract agreements• I was responsible to handle daily activities which include client handling, escalations, deliveries and team management• Continuous improvement of customer relationship management

• Accountable for reducing delinquency for assigned accounts / portfolio.• Follow up and Negotiations with delinquent customers: Helping in high-level negotiation with delinquent B2B customers by calling and sending reminders, demand / dunning Letters, delinquent notices to overdue accounts via emails.• Aid in Decision Making: Actively interact with US team and help in delinquent customer’s related decision-making.• Relationship management and Cross Functional follow up across portfolios for closure• Maintain reports and dashboards for the activities handled to monitor performance and progress • Co-ordinate with cross functions teams to get necessary resolution for customer queries and resolve billing issues that have resulted in delinquent payment.• Tracks collections activities and expected payment dates for customer accounts.• Tracking assigned project performance and weekly & monthly reporting to the direct Supervisor• Recommend accounts be shifted to an external collection agency and to be written-off• Participate in team planning meetings• Meet defined department goals and activity metrics

• Handle entire end to end recruitment process• Interviewing & processing candidates• Extensive Head hunting & targeting profiles for suitable opening & client’s vacancy• Source and screen CV's through various sources like job portals, social networks & references• Briefing the candidate about the responsibilities, salary and benefits of the job in question• Informing candidates about the results of their interviews• Receiving and reviewing applications, managing interviews and creating a shortlist of candidates• Headhunting - identifying and approaching suitable candidates who may already be in work• Interacting with managers and closing the requirements• Preparing daily reports & dashboards