Arvinder Singh Email & Phone Number

Cedar Rapids, Ia

Responsibilities:• Collaborating with stakeholders and asset owners to verify and update Configuration Management Database (CMDB) attributes to ensure data quality and compliance.• Analyzing and interpreting complex data related to CMDB to identify discrepancies and ensure alignment with business objectives and IT standards.• Engaging in continuous improvement initiatives to enhance the functionality and accuracy of the CMDB, leading to improved IT asset management and decision-making processes.• Configuring, customizing, and managing ServiceNow applications while ensuring best practices and maintaining platform integrity.• Collaborating with IT and business units to understand needs and implementing ServiceNow solutions for incident, problem, change, and request management.• Developing and maintaining ServiceNow workflows, UI, catalog items, metrics, reports, and dashboards to support business processes.• Troubleshooting and resolving issues within the ServiceNow platform, providing end-user support and training as needed.• Staying updated with new ServiceNow features and functionalities, implementing upgrades and patches to enhance system performance and user experience.

Arlington County, Va

Responsibilities:· Gathered requirements for the new Onboarding process for Greenfield, included the Integration with Workday· Preformed testing of Catalog, Knowledge, and ITAM module as well as creating test scripts for the Greenfield go live · Worked with Knowledge team to edit, update and push update sets to Greenfield from legacy instances· Worked closely with the ITAM team in setting up the SAMPro module and helped facilitate the migration of data from legacy instances to Greenfield.· Identified the gaps between the current deployment of applications and future requirements that have evolved due to organizational growth, changes, or strategy. Translate business requirements into system definitions and solutions.

Chicago, Il

Responsibilities:· Collaborated with ServiceNow to standardize the undocumented change management process for Online Tech and Online CT groups using ServiceNow and mirroring (as much as possible) the current Corporate Change Management process. Results: Increased accuracy of change information for CI's in the ServiceNow CMDB, clear accountability for all steps in the change process, complete auditability of changes by SOX auditors, eliminate single points of failure in the approval processes, streamline processes for efficiency and consistency and improved the communication and notification of changes.· ServiceNow Discovery to populate the ServiceNow CMDB and populate downstream ITIL processes with network and asset data, in datacentre set-up.· Performed cloud assessment and migration, legacy modernization, and data center assessment for viable business solutions.

New York City Metropolitan Area

Responsibilities:· Performed business process GAP analysis and identified the areas to improve the efficiency of the business process. Created business process mapping document, analyzed the as-is business processes and created a to-be process using MS Visio.· Involved within JAD sessions for Case Management within ServiceNow.· Worked with complex integrations within the ITSM environment such as ServiceNow - Web service integration with third party application (CSC, IBM and CGI) · CMDB, Knowledge Management, Data Management and report creation.· Review and enhance existing evergreen documentation to meet application IRM and audit requirements

Philadelphia, Pennsylvania, United States

Responsibilities:· Involved with HRIT team to utilize ServiceNow to handle incidents and request and request, perform analytics of their activity.· Understand the ITSM business requirements provided by Solution Architects and convert them into technical specifications. Involved in Installing and Configuring ITSM.· Build Wireframes using Visio for building service catalogs in ServiceNow· Authored various UML diagrams such as Use Cases and activity diagrams using MS Visio and defined the Data Flow Diagrams (DFD).

Charlotte, North Carolina, United States

Responsibilities:· Perform Business/Technical Writer II duties as required.· Generated data mapping documents from production databases to the warehouse and from the warehouse to the policy and claims marts. · Worked on data modeling and produced data mapping and data definition documentation during data governance· Gathered requirements, coordinated development, testing and execution of a global system to automate approval and provisioning of access to restricted space to mitigate risk to the firm utilizing the BABOK methodology, SharePoint, Visio, Balsamiq and TIBCO.