Arvinder Bhamra Email & Phone Number

London, United Kingdom

1 Churchill Place, London, E14 5Hp

Trade Support - successfully generated client commissions through order capture of trades conducted on an execution only basis. Advisors - shared best practice and ideas in respect of news flow, trade ideas and research allowing for transparency and managing riskMaintenance - conformed with company policy and team procedures by consolidating daily releases and announcements, ensuring details were recorded mitigating any reputational riskGovernance – successfully passed audits by strengthening policy and procedures in adherence to market and business regulations.Suitability - mitigated risk, any associated fines and complaints by 30% by risk profiling clients and assessing suitability of investment recommendationsClient Service - minimised complaints by 10% through the improvement of customer service. Trouble shooting any issues by escalating to relevant channels to achieve the best possible outcomes bearing company policy and best practice in mind by 10% year on yearAdministration - reinforced accuracy, customer service and client retention by ensuring tasks were all processed correctly, on time and in accordance with company directivesRecord Keeping - introduced centralisation of all documentation to internal systems,accelerating location time by 50%Projects - enhanced and implemented best practice by increasing efficiency by 30%Training - empowered and delivered training to 15 new team members building upIPO - actively assisted in book building and asset allocation for the 2013 Royal Mail Initial Public Offering (IPO) supporting the bank in their role of sole corporate brokerRepresentation - resolved customer, colleague and other queries through effective and relevant communication channels to achieve a seamless customer serviceManagement Information - measured success, reviewed gaps, and both recommended and applied new ideas Objectives - consistently achieved and exceeded both performance and group wide risk and control objectives

Canary Wharf, London

Consistently completed administrative tasks to a high standard, thorough in all aspects of work and had the ability to make decisions quickly and effectivelyQuickly resolved customer queries by proactively making outbound calls to obtain outstanding information resulting in minimised end-to-end cycle timesSuggested and implemented operational process improvements to deliver a better more efficient service to both internal and external customers

Glasgow, United Kingdom

Achieved daily targets by managing time, organising, prioritising and distributing work together with monitoring workflow, through team mailbox, to meet tight deadlinesProactively invested in team by providing advice, training and support to less experienced colleagues thus embedding best practice and supporting personal development objectivesCompleted World Check, Experian and Equifax functions decreasing exposure to riskProcessed stock and cash reconciliation, Broker to Broker nominee transfers, portfolio maintenance and all account openingsMaintained and updated team processes and procedures promoting clarity, consistency and mitigation of