Arvind Sharma Email & Phone Number

New Delhi, Dl, In

New Delhi, Delhi, India

Digital Technology Manager at SEEDS | Driving Organizational Digitization and GrowthAs a Digital Technology Manager at SEEDS, I spearhead the comprehensive management, procurement, budgeting, and integration of all digital infrastructure for the organization. With a pivotal role in Digital Capacity Building, I conduct trainings, create courses, develop specialized materials, and engage in Information, Education, and Communication (IEC) initiatives for employees and volunteers. I contribute as a speaker in weekly webinars, facilitating a deeper understanding of digital infrastructure and its applications for reporting and monitoring volunteer engagement and activities.SEEDS, a renowned Not For Profit organization honored with the highest disaster management award by the Indian Government, has been my professional home for 5 years, with offices across India. In the realm of digitization, I actively shape the organization's digital strategy. My responsibilities encompass the establishment and management of Zoho CRM, custom ERP, RazorPay network, Azure and Go Daddy servers within the non-profit environment. Additionally, I have played a key role in implementing an HRMS module and steering digital growth initiatives.Amidst the ongoing pandemic, I swiftly transitioned the entire workforce to an online operational model, incorporating video, audio, and data integration. My focus on capacity building ensures that the on-ground team seamlessly adapts to the digital transformation. I contribute significantly to advising and decision-making processes related to digitization and IT strategy. My role extends to IT administration, where I enhance policies for organizational efficiency.Skills: Analytics, Customer Relationship Management (CRM), Microsoft suite, EndPoint, MS 365 Admin, Enterprise Resource Planning (ERP)

New Delhi Area, India

Regina, Saskatchewan, Canada

Specializing in Financial Campaign Modules for a Leading Canadian BankDedicated to crafting impactful financial campaigns, I've played a pivotal role in the success of the Big Canadian Bank. My expertise spans a range of campaigns, including:Credit Card Campaigns for Contact CentreMortgage Campaigns for the BankLending Campaigns for Secured and Unsecured Lines of CreditNotably, my contributions extend beyond campaigns. I earned recognition as the best employee for developing a customer satisfaction survey and analytics framework, showcasing my commitment to enhancing the overall customer experience.In the realm of Customer Relationship Management (CRM) and data integration, I have been instrumental in developing call flows for centers, ensuring seamless operations. My work has been crucial in streamlining processes and enhancing efficiency for the bank. Excited to bring my strategic insights and financial campaign expertise to new challenges and opportunities.

Ottawa, Canada Area

Campaign Developent for the Big Canadian Bank- RBC.-Credit card campaign.-Lending campaign.Client satisfaction campaign.CRM plug for the data, and managing the workflow.Developing the call flow for the contact centre.

Ottawa, Canada Area

Autocene (formerly FormVerse) - Empowering Enterprise AutomationI am proud to have been a part of Autocene, an innovative Enterprise Automation platform adopted by the Canadian government's Natural Resources Canada wing. Autocene plays a vital role in automating the filling, routing, and storage of paper-based forms within this esteemed government entity.My role at Autocene involved spearheading process automation initiatives, conducting in-depth workflow analyses, and overseeing the maintenance and creation of forms for internal use at BBG. Additionally, I played a crucial part in analyzing the automation requirements for both Natural Resources Canada (NRCan) and RPIC.Thrilled to contribute to the advancement of enterprise automation, I remain dedicated to driving efficiency and streamlining operations through cutting-edge technology. Looking forward to embracing new challenges and opportunities in the realm of automation and process optimization.

Started as a Team Member at Tim Hortons and quickly advanced to the role of Supervisor within 5 months. In this leadership position, my day began with strategic planning, including assigning daily targets and optimizing staff placement for efficient operations. I meticulously managed product flow, catered to customer requirements, and ensured a visually appealing store through effective display and promotional setups.A significant aspect of my role was providing comprehensive training to new team members, ensuring they were equipped with the necessary skills to excel in their roles. I took pride in working with and optimizing available resources to achieve the highest level of efficiency and service quality.Excited about contributing to a dynamic and fast-paced environment, I am eager to bring my leadership skills and operational expertise to new challenges and opportunities.

New Delhi Area, India

Located at downtown in the NCR of India, the clientele list included some of the biggest names in the industry from Government organisations to public and private companies.Work related to imaging, printing and publications of Tata, Indian Oil Corporation, ICICI banks were looked into.I designed a front service team that helped in eliminating the errors of product or service returns which helped in cutting down the expenses,

New Delhi Area, India

It started of with the assessment of the market and the identifications of the factories in need of PNG. I was assigned the task of meeting the clients and evaluating the procedural requirements by visiting the facilities. In addition, it was also a responsibility to give daily reports to the marketing manager and the sales manager.The second phase was to look into the lubricants sold at various Gas stations and carry out the display promotions.

New Delhi Area, India

The annual fest has to be the biggest than the previous was the motive for organising committee.My role was to gather sponsors which we as a team successfully did by bringing Pepsi, Hero Motors and more on board.Moreover, getting more colleges and students involved with the project was also taken care.The celebrity singer and his band were the performers, and was invited by the team.

Post, Marketing/Marketing Management, General

Program's courses: - Marketing Management & Global Perspective - Market Research - Cross-Cultural Consumer Behavior - Management Skills &.

P/G Certification, International Business

Courses completed- Global Business World Economics International Research International Market Entry Strategy CSR and Business Ethics.

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Senior School, Business/Commerce, General