Arvind Sood Email & Phone Number

Milton Keynes, GB

• Led the successful transition to Occy, a modern SaaS application, ensuring data integrity and security.
• Developed and launched over 60 new features from February 2023 till date, enhancing platform functionality and user experience.
• Provided training and support to users and IT staff, improving operational efficiency and user satisfaction.

Cambridge, England, GB

• As the fractional CTO at Zeevou, I spearheaded technology development, oversaw agile methodologies, and managed support teams to enhance customer experience and streamline operations.
• Led new features implementation and fostered innovation.
• Established QA processes and coordinated testing.
• Improved processes for efficiency and leveraged data for decisions.

New Delhi, Delhi, IN

• In my role as a Strategic Advisor at Moolchand Healthcare, I developed a technology strategy, managed software delivery projects, and provided ongoing technology support.
• Led project management for new software solutions, ensuring timely delivery and within budget.
• Implemented EHR systems and telemedicine solutions to enhance healthcare services.
• Trained IT staff on new technologies and best practices for efficient operations.

New Delhi, Delhi, IN

Atlanta, Georgia, US

Automotive SaaS startup focussed on automotive dealers, to provide an entire solution for CRM and dealer sales. Managed development of beta product through an offshore partners for software development and UI/UX.

Dallas, Texas, US

• Led global data & insights P&L, developed engagement frameworks for strategic clients, and managed internal technology roadmap.
• Built and managed engagement frameworks for strategic clients to drive business value and growth.
• Developed and guided internal technology roadmap to enhance operational efficiency and drive innovation.

• Led evaluation of IT infrastructure post-merger, developed integration roadmap, and established security framework compliant with ISO 27001 & PCI standards.
• Identified technology providers for analytics services provider, integrated service offerings, and expanded go-to-market proposition.
• Evaluated existing training infrastructure for vocational training institute, provided strategic recommendations for future expansion leveraging online technology platforms.

• Streamlined legacy telephony systems at Aditya Birla Minacs, reducing TCO by 20% and improving performance.
• Implemented a global cloud-based applications delivery framework, reducing deployment time from weeks to days.
• Developed a new analytics platform for real-time reporting, enhancing service delivery and customer satisfaction.

New York, US

• Led global IT organization at WNS, winning multiple high-performance awards and achieving Top 100 classification in CIO India magazine.
• Restructured processes and technology stack, reducing IT operating costs by 20% annually.
• Managed integration of Aviva's BPO contracts, involving 5000+ people, 5 legal entities, and 4 cities.

New York, US

• Reoriented IT Service management methodologies to ensure improved focus on functional expertise and delivery of business value – improved IT operational service levels by 400% in 12 months; reduced headcount by 30% in.
• ITIL standards adapted to needs of WNS business, used six sigma measurement for system performance
• Management representative for SOX compliance efforts for the technology function – project governance and tracking for SOX control objective definition and implementation within IT

New York, US

• Built technology program management, pre-sales support & customer engagement functions practices from ground up, including all commercial models for technology pricing
• Led technology architecture and program delivery for a > US $ 200mn customer account – the largest 3rd party BPO engagement in India at the time
• Effective program management function developed& delivered every milestone on every new customer engagement for 24 months in a row – across ~45 new customer engagements, based on PMP standard. WNS later adopted PMP.

• Program Implementation of 500 seat captive call center project – the India center ran at 99.8% uptime which was the highest in the company world wide
• Executed off shoring strategies for eBookers that contributed to ultimate company profitability
• Pioneered the concept of remote infrastructure management support for European operations – provided 24/7 support and coverage across all country locations using shared service model based out of New Delhi, including.
• Responsible for enterprise wide global BCP/disaster recovery planning

Gurgaon, Harayana, IN

• Established stable technical operations of India’s first online travel service
• Moved to the Technovate business unit to facilitate a BOT for ebookers plc’s offshore initiative in June 2001

New Delhi, Delhi, IN

Website management and multimedia content development for global initiatives

Ba, Economics

High School Diploma, 1991

Education record