Arwa Batliwala Email & Phone Number

Rochester, New York Metropolitan Area

Navi Mumbai, Maharashtra, India

• Led the project using Agile methodology, enabling iterative development and frequent delivery.• Utilized Azure DevOps and Jenkins to configure and customize CI pipelines, automating the build process for each sprint release, and reducing build times by 40%.• Wrote Python scripts for automation, optimizing build tasks and minimizing manual intervention, enhancing workflow efficiency by 30%.• Managed version control using Git and Tortoise SVN, ensuring codebase integrity and smooth collaboration.• Automated build environment setup using Azure Pipelines and YAML.• Executed sprint release pipeline, meticulously inspecting each build process for potential errors and verifying release integrity, achieving a 98% success rate.• Verified binary generation and repository consistency using JFrog Artifactory, streamlining storage and retrieval of binaries after each sprint release.

Pune, Maharashtra, India

• Engaged in Agile framework projects for 2+ years, driving a 50% boost in cross-functional efficiency and reducing 40% of development time.• Boosted client satisfaction by 20% through direct interactions.• Involved across the software development lifecycle, contributing to the timely delivery of projects.• Optimized existing Epicor ERP solutions, leading to a 20% enhancement in overall system performance.• Collaborated swiftly with IT teams to reduce issue resolution time by 30%.• Developed multiple tailor-made Epicor ERP solutions for unique business needs.• Implemented, and optimized business processes for improved efficiency and productivity.• Executed data model regeneration seamlessly through the admin console, ensuring system optimization and data accuracy.• Skilled in creating/modifying BAQs, Dashboards, and Reports, providing actionable insights that contributed to a 15% improvement in decision-making processes.• Conducted internal training on Epicor Kinetic for the team.

Pune, Maharashtra, India

⦁ Detected, reported, and fixed poorly performing systems using monitoring tools.⦁ Planned and managed medium to high-complexity production support tasks following the ITIL framework, enhancing service delivery by 20%.⦁ Collaborated with support teams and end-users to ensure prompt ticket resolution, achieving a 95% customer satisfaction rate.

Pune, Maharashtra, India