Arya Raju, Capm® Email & Phone Number

Kingston, On, Ca

Kingston, Ontario, Canada

-Patient-Centered Service: Expertly greet and register patients in a fast-paced Emergency Room setting, ensuring a welcoming and supportive initial experience.-Efficient Administration: Utilizing strong organizational skills to manage patient records, verify insurance information, and streamline registration processes, striving to achieve a 100% accuracy.-Empathetic Communication: Applying active listening and empathy to address patient concerns and anxieties, with a goal to enhance patient satisfaction scores by 20%.-Crisis Management: Effectively handling high-stress situations by maintaining composure and prioritizing patient needs, and recognizing the need for a calming demeanor under pressure.-Collaborative Team Player: Collaborating with healthcare professionals to coordinate patient flow, striving to achieve a 15% reduction in wait times.-Continuous Improvement: Proactively identifying process improvements, brainstorming ways to implement a new patient intake checklist that reduces errors by 30%.-Future Focus: Pursuing career transition into Patient Safety and Quality Improvement, leveraging current role to gain insights into patient care dynamics and quality standards.

Canada

- Leadership & Coordination: Leading the CSPSC's national efforts by coordinating and tracking the progress of all Working Groups, ensuring cohesive and synergistic operations.- Support & Resource Allocation: Acting as the primary point of contact for Working Group leads, facilitating access to resources, information, and support to help them achieve their objectives.- Mission Alignment: Ensuring all activities and initiatives are in line with the CSPSC’s mission, promoting a unified understanding and approach to social prescribing across the collective.- Collaboration & Communication: Fostering a collaborative environment, promoting effective communication and teamwork among Working Groups to drive forward our shared goals.- Strategic Planning: Contributing to the strategic planning and development of CSPSC, helping to shape the future direction of social prescribing initiatives in Canada.- Knowledge Dissemination: Overseeing the collection, synthesis, and dissemination of knowledge and best practices within the CSPSC network and beyond, enhancing the impact of our work.

Kingston, Ontario, Canada

Enhancing student involvement and promoting the Student Association's ENDS by:• Led the planning and execution of various student initiatives and campus events by overseeing the implementation of student life activities and campus events, maintaining accurate records and coding of event expenditure, budgeting for future events, optimizing resource allocation while prioritizing student enjoyment.• Effectively managing and promoting the Academic Support Fund, ensuring students have opportunities to pitch their ideas and access the fund.• Serving as a steadfast advocate for students, effectively representing the Student Association's values, mission, and goals, along with managing daily email correspondence.• Generating novel ideas to boost student engagement and staying informed about the Student Association's services and programs, resulting in elevated student engagement levels, and more inclusive events.

Kingston, Ontario, Canada

• Helped patrons check out and return books, DVDs, and magazines, find the available books and tailor their interests and needs to narrow the search for the perfect read while ensuring the bookshelves are organized.• Maintained records of books checked-out and returned, send out remainder e-mails to the patrons and frequently sorted and shelved books according to their call numbers and categories.• Assisted patrons with their queries, over the counter and via e-mail or telephone, regarding internet access, printing services and ensured their technical needs are met.• Handled the occasional noise complaints from the patrons tactfully by assuring the policies and rules of the library is maintained.

Kollam, Kerala, India

• Managed a team of 5 healthcare professionals making it possible to care and treat around 18 patients each day, while maintaining the proper COVID protocols for the safety of the patients, colleagues, and staff.• Maintained and e-mailed weekly schedules to each visiting dentist of the clinic, including their daily patient roster, resulting in seamless clinic operations and excellent patient service.• Managed clinic finances through weekly, monthly, and quarterly sales reporting in Excel as well as purchase tracking of dental materials and medications to report to the owner for review and final authorization.• Evaluated, redesigned, and implemented lofty standards of patient care by introducing up to date technological advances such as digital radiographs, oral scanners, and sterilization equipment to advance the practice.

Mangalore, India

Mangaluru, Karnataka, India

• Examined, recorded the medical and dental histories and vital signs of patients, diagnosed, and prepared their treatment plan.• Organized camps in long-term care facilities to provide dental check-up, treatment, care and help the destitute seniors living without proper care and medication.• Provided preventive dental care to children and adults alike and educated them in oral hygiene by demonstrating proper brushing techniques and the use of various oral hygiene aids on models.• Efficiently managed the administrative section of the clinic by greeting the patients, cataloguing patient information, organizing records, answering incoming calls and queries, and filing out insurance claims.

Postgraduate Degree, Health/Health Care Administration/Management

Bds, Dentistry