Arya Elendril Email & Phone Number

As a dedicated Technical Support Specialist based in Grand Rapids, MI, I bring a robust background in IT systems analysis and customer support. My career has been driven by a commitment to maintaining high standards of customer service and technical proficiency. With experience at Custom Business Solutions, Mann Solutions, LLC, and the National Captioning Institute, I have developed a comprehensive skill set that includes AWS architecture, Windows OS upgrades, Microsoft Active Directory administration, and automation via PowerShell and Terraform.In my previous role at Custom Business Solutions, I delivered remote support, managed AWS-hosted Point of Sale systems, and collaborated across departments to enhance support processes. Prior to that, at Mann Solutions, LLC, I led Windows 7 to 10 upgrades and ensured smooth user transitions with minimal downtime. My tenure at the National Captioning Institute honed my ability to work under pressure, manage work tickets efficiently, and maintain high accuracy in live voice writing.Certified as an AWS Cloud Practitioner, I continually seek opportunities for growth and development. My technical expertise is complemented by strong written and verbal communication skills, adaptability to new technologies, and a proven ability to work independently or as part of a team. I am passionate about leveraging my skills to support business operations and drive technological advancements.